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IT Support Lead at Cambridge Mobile Telematics

IT Support Lead

Cambridge Mobile Telematics Cambridge, MA (Onsite) Full-Time
Cambridge Mobile Telematics (CMT) is on a mission to make the world's roads and drivers safer. Our first product launched in 2012 and pioneered mobile usage-based insurance. Since then, CMT has become the world's leading telematics and analytics provider for insurers, rideshares, personal safety providers, and automakers, providing telematics services for 80 enterprise programs in 20 countries. Powered by mobile sensing, artificial intelligence, and behavioral science, we measure driving quality, incentivize safer driving, assist users in crashes in real time, and improve the safety for millions of drivers every day around the world.

CMT is looking for a collaborative, customer-committed, and creative IT teammate who wants to join us in making roads safer by making drivers better!

This is your opportunity to shape and take part in the continuous improvement of a world-class IT support team at a fast-growing Cambridge startup (located in the heart of Kendall Square). Your ultimate goal will be to help our team become and remain as productive as possible. You'll accomplish this by working closely with the head of IT to review and recommend new workflows to boost productivity, track KPIs, delegate technical work to service desk members, and help service desk members prioritize tasks.

This is a hybrid role. The successful candidate will be expected to work out of our office in Cambridge, MA as the workload dictates, but at minimum twice per week.


* Monitor technology trends and evaluate emerging new technologies for adoption and implementation
* Coordinate the onboarding scheduling with service desk team members
* Delegate technical tasks to a group of team members, which includes assigning tasks, checking work at frequent intervals,and maintaining schedules
* Provide technical assistance for employee endpoints and approved enterprise applications
* Manage CMT's IT Ticketing system - using complete independent judgment and discretion to investigate the IT problems and provide solutions by maintaining established SLAs
* Keep track of IT inventory and enforce asset tracking and device management best-practices globally
* Perform hands-on work as needed (end user support, troubleshooting, hardware/software installs, IT projects)
* Lead IT Projects and Initiatives including technical research and submitting recommendations to Leadership
* Set up and automate business processes and helpdesk workflows
* Create new procedures in compliance with ISO standards
* Other duties as assigned


* 5+ years experience in a corporate IT environment
* 3+ years experience managing Apple and Windows devices
* 2+ years managing cloud SaaS products (Google Apps, Slack, etc.).
* 1+ years experience functioning as a team or technical lead


* Experience Working in a SaaS Startup
* College Graduate in Information Technology/Information Systems/Information Security
* Experience using Jamf Pro or Microsoft Intune (certifications are an added advantage)
* Technical program or Project Management experience a plus
* Desire to work in an extremely fast-paced environment

Interpersonal Skills / Culture Values:

* Happy to help: be the go-to IT resource for our growing team, no task is too small for you to take on
* Diligent and patient: although most issues may be easy to resolve, allowing you to use your technical know-how to solve them, others may be tricky, requiring you to work with other team members as well as external vendors to come up with solutions

Compensation and Benefits:

* Fair and competitive salary based on skills and experience
* Equity in the form of Restricted Stock Units (RSUs)
* Medical, Dental, Vision and Life Insurance, matching 401k, short-term & long-term disability and parental leave
* Unlimited Paid Time Off including vacation, sick days & public holidays
* Flexible scheduling and work from home policy depending on role and responsibilities

Additional Perks:

* Feel great working to improve road safety around the world!
* Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & Wellness
* Extensive wellness, education and employee assistance programs
* CMT will do all that is possible to support our employees and create a positive and inclusive work environment for all!

Commitment to Diversity and Inclusion:

At CMT, we are intensifying our commitment to provide opportunities and career growth to the underrepresented. We are focused on creating an inclusive work environment that encourages a diversity of background and thought to produce the best products and services within our industry.

CMT is an equal opportunity employer and strives to create an inclusive and diverse environment that enriches our employees' lives in and outside of work. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state. CMT is headquartered in Cambridge MA. To learn more, visit and follow us on Twitter @cmtelematics.

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