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Company Contact Info
- Portland, OR 97230
- Melody DiJulio
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Call Center Customer Service Representatives -Gresham, OR
Kelly Services • Portland, OR
Posted 2 months ago
Kelly Services is seeking Call Center Customer Service Representatives for our financial client in Gresham, OR. These are full time, possible temp to hire positions paying $15.00/hr. to start with benefits available in the first 30 days. Training will be 2-3 months paid -Monday-Friday Noon to 8:30pm. Set scheduled after training is 10:00am to 6:30pm, Monday-Friday Job Description Summary The Customer Support Associate position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets Key Performance Indicator (KPIs) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Track, document and retrieve information in call tracking database • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Qualifications • High school diploma with three to six months of previous customer service with heavy phone usage and/or call center experience • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.