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Company Contact Info
- Lakeland, FL 33810
- Victoria Helton
- Phone: 813-289-3760
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Patient Support Services
Hiregy • Lakeland, FL
Posted 1 month ago
Lakeland Client is seeking 5 Patient Support Reps! Do you have a solid Healthcare call center background? Are you looking for a Contract to hire role? Please Apply below!
Contract to hire
Availability must be 8am-11pm and Some Sat 9am-3pm
- Answer inbound phone calls in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.
- Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient’s satisfaction.
- Contact patients through outbound calls to assist in the processing of prescription medications in line with state and federal regulations.
- Provide support to pharmacy through the completion of tasks including but not limited to enrollment updates, processing payments and releasing orders, updating patient demographics, written and oral communication with pharmacy staff to ensure completion of prescription orders.
- Compile and maintain reporting requirements as requested by the business.
- Handle difficult people and problems professionally.
- Accurately completing other tasks as assigned by management.
- Pharmacy or medical experience is desired.
- 6 months minimum of call center experience
- 6 months minimum of administrative duties
- Familiar with Microsoft Word, Excel, and Outlook