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IT Help Desk Supervisor job in Los Angeles at UCLA Health

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IT Help Desk Supervisor at UCLA Health

IT Help Desk Supervisor

UCLA Health Los Angeles, CA Full-Time
Responsibilities

In this role, you will be responsible for the day-to-day operations of Customer Care.

Major responsibilities include, but are not limited to:

  • ensuring all calls are answered in a timely and efficient manner
  • coaching and staff development
  • ensuring agents are knowledgeable within their service line
  • working closely with other service line managers to ensure smooth operations for the whole team
Qualifications

Experience managing staff in a healthcare 24/7 environment strongly preferred.
Experience working in or managing a call center strongly preferred.
Strong analytical skills required.
Comfortable working in a fast-paced, complex environment.
Strong customer service skills required.

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Recommended Skills

  • Analytical
  • Call Centers
  • Customer Service
  • Health Care
  • Leadership
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Job ID: 15903_94c3a797635d2d96

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