Customer Service Representative job in Fort Worth at CornerStone Staffing

CornerStone Staffing has partnered with Solis Mammography who is seeking high level Call Center Representatives for both inbound and outbound calls to assist in their mission. As a Customer Service Rep, you will be expected to provide outstanding customer service to ensure the patient's experience is completely satisfactory.

Solis Mammography's mission and values are strongly wound through out all of their employees and we are looking for those who have what it takes to continue their path towards greatness!

If think you have what it takes to represent Solis Mammography and CornerStone Staffing, don't wait! Apply Immediately!

Location: Fort Worth

Pay: $17/hr. or $18/hr if Bilingual in English and Spanish

Schedule: Monday - Friday, 8am - 4:30pm

Job Details:

• Handles an average of 14 calls per hour.

• Adheres to medical record request process before completing the call, if applicable.

• Follows established procedures and processes for the Contact Center as defined in the Playbook.

• Offers alternative scheduling options when centers dates/times are not available.

• Maintains performance and quality standards based on established contact center metrics.

• Verifies patient information and updates as necessary.

• Creates profile in a scheduling system for new patients and completes all required fields.

• Resolves patient/caller issues.

• Maintains patient confidentiality 100% of the time.

• Maintains productivity; ensures minimal downtime.

SKILLS/QUALIFICATIONS:

• Strong verbal communication and listening skills.

• Manages multiple projects in various computer programs.

• Well organized and detail oriented.

• Exhibits sound judgment.

• Identifies additional tasks to be completed and willingly assists others.

• Strong spelling and grammar skills.

• Strong computer skills required.

• Types at least 40 wpm.

• Minimum two years experience in customer service required.

• Contact center and healthcare experience preferred.

• Bilingual (English/Spanish) preferred.

• College coursework preferred

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

• If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

• Choose Alliance/North Fort Worth on the online application as your office.

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