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  • Dallas, TX 75220

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Customer Service Representative

SmoothHiring • Dallas, TX

Posted 4 days ago

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Customer Service

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Job Description

About Us
For more than 80 years, W. W. Cannon, LLC. has provided material handling and storage planning solutions to our customers by building relationships and excelling as an added value service provider. We specialize in offering equipment solutions that will fit our customer’s needs, budget and time constraints. We design, layout, build and install what we sell. For more information, please visit

At WW Cannon, LLC we are a close-knit team of dedicated, committed professionals that value one another and are all about hard work.
We believe in supporting our employees with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and a belief that every employee deserves a productive life outside of work.

We are growing and looking for a candidate that is motivated, can multi-task, has great critical thinking skills, with an outgoing personality!

• Assist outside sales and customers in finding the products and services they need
• Process customer requests
• Update customer accounts
• Inputs orders and work orders in a timely and accurate manner
• Follow up on sales leads
• Field Customer Calls
• Follow through with vendors on timely receipt of purchase orders
• Ensure work/purchase orders are sent to warehouse in a timely manner to be shipped, delivered, or installed
• Perform quoting and estimating
• Provide information to customers regarding product lines, order status, delivery status and coordination of installs

• Associate's Degree
• High School Diploma

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Effective time management/able to multi- task
• Evaluates situations effectively
• Excellent communication skills and relationship building skills
• Excellent follow-through
• Excellent telephone and customer service skills
• Independent, punctual, responsible, ethical and a team player
• Positive self-starter with pleasant personality and professional demeanor
• Stable work history with customer service experience is a plus
• Use logic, reasoning and critical thinking to identify research and resolve various issue
• Willingness to learn

$36,000-40,000 per year

Position Type

Group Medical insurance available, $3600.00 a year paid by the company toward employee-only premium . LT/ST Disability insurance available. LT premium paid by the company. ST premium paid by the employee. Simple IRA with 1% to 3% matching contribution by the employer based on year plan, paid vacation, paid sick/personal time, paid holidays, paid training and great family atmosphere.
Job ID: WWC0002-59MZ
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