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  • Tampa, FL

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Customer Service Representative - Tampa, FL

UnitedHealth Group • Tampa, FL

Posted 28 days ago

Job Snapshot

Full-Time
Healthcare - Health Services
Customer Service

Job Description



Healthcare isn’t just changing. It’s growing more complex every day. ICD - 10 Coding replaces ICD-9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities. 
Who are we? Optum360. We’re a dynamic new partnership formed by Quest and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide. 

If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best workSM

Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone - based customer interaction to answer and resolve a wide variety of inquiries. 

Primary Responsibilities:

  • Provide excellent customer service
  • Constantly meet established productivity, schedule adherence, and quality standards
  • Respond to complex customer calls
  • Resolve customer service inquiries which could include: 
  • Benefit and Eligibility information 
  • Billing and Payment issues 
  • Customer material requests 
  • Physician assignments 
  • Authorization for treatment 
  • Explanation of Benefits (EOB)

Required Qualifications:
  • High School Diploma / GED (or higher)
  • 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
  • Basic proficiency with Windows PC applications including Microsoft Excel (create and edit), Microsoft Word (create and edit), and Microsoft Outlook (create, edit, and send emails)
  • Ability to work 11:00 am - 8:00 pm Monday through Friday and overtime as needed based on department needs
Preferred Qualifications:
  • 1+ years of call center experience
  • Billing experience
  • Healthcare Insurance Industry experience
  • Bilingual in English and Spanish
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Tampa, FL, Customer Service Representative, problem solving, Word, Excel, Outlook 
Job ID: 2551_819024
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