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Business Service Technician at Brightspeed

Business Service Technician

Brightspeed Black River Falls, WI Full-Time
Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

Brightspeed is looking for a Business Service Technician (BST) to join our team! As a Business Service Technician you will be responsible for the installation and maintenance of CPE telephone and data equipment for business customers, as well as POTS and HSI full install services.

As A Business Service Technician Your Responsibilities Will Include:

  • Installation and maintenance of PBX/key systems, to include Avaya, Mitel, Nortel, ShoreTel, and Cisco solutions
  • Installation and maintenance of Metro-Ethernet services, using Cisco and RAD solutions over copper and fiber.
  • Installation and maintenance of 911 systems, to include VESTA, Cassidian, and Power 911 systems
  • You will install, rearrange, and remove business customer’s equipment, including Voice Over IP, IP Business Gateways, voicemail systems, integrated voice response systems, data equipment, LAN/WAN systems, video teleconferencing equipment, document imaging equipment, and other special data equipment and wiring as developed and identified.
  • Installation and repair of customers’ phone and HSI lines
  • BSTs are required to stand call on a rotating basis
  • All other duties as assigned


What It Takes To Catch Our Eye:

  • High school graduate or equivalent; Associates Degree in Electronics or 2-4 years’ work experience in the telecom industry or related field
  • Possess and maintain a valid driver’s license.
  • Installation and Maintenance of PBX systems and VoIP systems
  • Specifically, Nortel/Avaya, ShoreTel product line
  • Installation and maintenance of DSL and Internet service
  • Minimum 2 Years’ experience with personal computers and computer networking applications.
  • Ability to use laptop/PC for troubleshooting systems and maintaining customer record files and critical administrative needs
  • Ability to obtain and maintain certifications for PBX, VoIP, and data CPE for installation, maintenance, and for other required certifications for new and emerging technologies.
  • Able to distinguish between all colors; able to work at heights of 20-30 feet; able to work from ladders, platforms; able to lift 50 lbs. from ground level to chest height.
  • Able to lift and carry a ladder (75 lbs.) a distance of 50 feet extend ladder to the maximum height, brace it on side of building, lower and return it to its original position on vehicle.
  • Must have the ability to work with minimal supervision
  • Must possess an acceptable performance, attendance, safety and driving record
  • Must be available to work overtime and accept callouts.
  • Must have good oral/written communication skills.
  • Experience interacting with customers and performing in sales incentive programs.

Bonus Points For:

  • Current certifications in Cisco, Nortel/Avaya, ShoreTel, or current product line offerings
  • Experience with Contact Center, Call Pilot, Unity, and Call Manager
  • Microsoft Office experience (Word, Excel, PowerPoint, and Visio)
  • VESTA E911 training

This position is part of a bargaining unit and represented by a union.  Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b)  required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues.

Additional Information


We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We Offer Competitive Compensation And Comprehensive Benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

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Job ID: LI02-10440_3296386133

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