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  • Hanover, MD 21076

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Hotel Assistant General Manager

ExecuNet • Hanover, MD

Posted 26 days ago

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Job Description

The Hotel Assistant General Manager responsibilities include:


  • CLEAN - Must make the property shine and look impeccable while maintaining a neat, CLEAN and crisp personal appearance
  • SAFE - Must make guests feel SAFE and comfortable through creating a worry-free, carefree experience.
  • FAST - Provide FAST and efficient service with accuracy.  Meet service time requirements and anticipate guest needs.
  • FRIENDLY - Greet guest with FRIENDLY welcomes, making eye contact and smiling.  Use H.E.A.R.T.  steps to ease guests concerns. Say thank you to departing guests.
  • FUN - Work passionately as a team to create a FUN experience both for everyone who works and plays here.


The Hotel Assistant General Manager is responsible for the overall leadership and management of Hotel and for delivering a Fun, Friendly, and Comfortable experience for all Team Members and Guests.  Reports to Hotel General Manager.


  • Support strategic vision, develop and implement operational and service strategies that lead Hotel to become and remain the market leader in the area in occupancy, rate, and guest satisfaction scores.
  • Supports the staff in developing strategies to accomplish objectives approved by ownership and oversees implementation in partnership with Casino & Hotel leadership teams.
  • Supports the day to day operations of the staff; Front Office (Front Desk and Bell/Door), Housekeeping, Food and Beverage, Facilities.
  • Liaises with the Finance Division to ensure adherence to Casino & Hotel policies and the timely processing of invoices and account reconciliations.
  • Contributes to the preparation of short-term and long-term business plans and budgets based on broad corporate goals and growth objectives, with operational assistance from all functional areas. 
  • Evaluates the results of overall operations regularly and systematically. 
  • Supports the revenue optimization strategy to yield maximum financial results for the company.
  • Enforces and monitors Learning & Development endeavors to deliver 3-4 star rated service to guests.
  • Ensures that expectations of all direct reports are clearly defined and understood. 
  • Other duties as assigned.



  • Ability to perform assigned duties in an interruptive office.
  • Ability to maintain visual attention and sustained mental concentration for significant periods of time.
  • High ability to create innovative strategic plans that are guest service oriented.
  • High ability to analyze and interpret marketing research and financial data.
  • Broad variety of tasks and deadlines requires an irregular work schedule.
  • Ability to perform assigned duties under constant time pressures.


  • Five to ten years related experience and/or training, or an equivalent combination of education and experience.
  • Experience at a 4 or 5 star rated Hotel is required.   
  • Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission.
Job ID: 524026
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