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Area General Manager at Diamond Resorts

Area General Manager

Diamond Resorts Sedona, AZ Full-Time
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The Area General Manager functions as the primary strategic business leader and manager of properties within a designated area.

  • Responsible for all aspects of the operation including team member, member, owner, guest and human resources satisfaction.
  • Responsible for the financial performance, including ancillary businesses, sales and revenue generation and delivers value to owners, members, and guests.
  • Provides leadership to the management team in the development and implementation of property-wide strategies.
  • Ensures the implementation of brand service strategies and brand initiatives with the objective of meeting or exceeding member, owner, and guest satisfaction.
  • Builds relationships through personal involvement at the site.
  • Serves as the secondary interface with property Board of Directors and establishes relationships as a business partnership.
  • Works closely with Human Resources (Corporate and local) to ensure employee motivation, training and development compliance, recruitment, retention, annual team member performance evaluation goals, as well as compliance with corporate policies and procedures and established labor regulations.
  • Builds member and Board loyalty through proactive communication, setting and managing expectations and delivering solid business results.
  • Responsible for the overall performance of managed properties within an area and oversees all activities associated with the transition process for newly acquired properties.
  • Works in close partnership with General Managers (GM’s) and provide leadership, resources and influence for the overall performance of the properties
  • Responsible for the sales and revenue generation of all properties within designated area, including Club sales and room revenue.
  • Sets goals and expectations for direct reports using GM Playbook, Departmental Basic Service Levels, and Performance Dashboards.
  • Ensures compliance with corporate, brand standards and regulatory matters.  Understand, train, and account for the results and delivery of quality assurance scores for the resorts in assigned area.
  • Inspire and motivate team to achieve operational excellence.
  • Ensure forecasting/budget adherence in order to maintain the financial accountability and profitability of assigned resorts.
  • Communicates clear and consistent message regarding property goals to produce desired results.
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.
  • Associate’s degree or equivalent in related field.
  • A minimum of five (5) years of experience in the hospitality/timeshare field required.
  • A minimum of five (5) years of supervisory experience required.
This position spends the majority of the time (50% or more) achieving organization objectives, often through the coordinate achievements of subordinate staff.  A portion of the time may be spent performing individual tasks related similar to those performed by direct reports, but primary duties are supervisory or organizational-goal related.  Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates solid subject matter knowledge. 
Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance.  Manages human, financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets.   Exercises judgment within defined procedures and policies to determine appropriate action; develops systems to ensure subordinates adhere to policies and procedures in compliance with organizational goals and objectives. 
Specific supervisory duties include, but are not limited to the following\:
  • Determines and creates policies, procedures and manuals for direct reports.
  • Establishes objectives and goals for the team; plans, organizes and manages work flow.
  • Assigns, monitors, and reviews work; evaluates direct report’s performance.
  • Recruit, interview, train, discipline, and terminate direct reports. 
  • Orientate and train direct reports
  • Approves time records and time off requests; submits payroll for direct reports.
  • Investigates and resolves concerns and complaints.
  • Provide assistance and support; maintains a positive and professional working environment.
  • CPR/AED Certification (Adult, Infant, and Child Rescue).
  • First Aid Certification.
  • Driver’s License (non-commercial) – must be state-specific.
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following\:
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Understand how to develop and implement business strategies.
  • Ability to interpret and create policies, procedures and manuals.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Ability to interpret and create spreadsheets.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem solving skills.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Competent in public speaking.
  • Performs well with frequent interruptions and/or distractions.
  • Basic math skills.
  • Cash handling skills (the ability to count currency, make and count back change.

Recommended skills

Time Management
Emergency Handling
Employee Motivation
Training And Development
Complex Problem Solving
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