Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Mg07xw66mr5gd6hwf20

Customer Support Representative

EVO Payments, Inc. Dallas Full-Time
Apply Now

We are excited to add several Customer Support Representatives to our growing team. Join the team behind one of the world’s largest financial technology providers. EVO Payments Inc. is a leading publicly traded payments processor servicing 600,000 merchants, and licenses across 50 countries in Europe and North America.


Why work at EVO?

  • Learn from and grow with a worldwide payments industry leader
  • Benefit from global career opportunities and advancement
  • Thrive in a collaborative culture that supports innovation
  • Take advantage of a supportive work-life balance
  • Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more

Why is the role open? We’re growing by leaps and bounds through numerous acquisitions and our recent successful IPO. Our unique and diverse culture nurtures and supports personal and professional growth, facilitating internal promotion. Our substantial growth and internal promotions have allowed us the opportunity to add great talent to our team!

The goal of the role: The Customer Support Representative provides new and existing clients with outstanding service and support on all aspects of their payment processing needs while also assisting the Customer Support Managers with high level tasks.

What will you be doing? 

  • Provide outstanding customer service by handling high volume inbound calls
  • Provide assistance as part of the sales process to include:

o Demonstrating software/websites in relation to EVO

o Research payment solutions to verify compatibility

o Obtaining information from merchants when needed

o Field questions from the sales team

  • Assist in the client boarding process including review of application, client training and coordination with other internal departments as part of the on-boarding process
  • Review client rate qualifications and determine strategy to reduce client costs
  • Assist merchants in obtaining PCI Compliance (security standard mandated by Visa & MasterCard)
  • Resolve both financial and technical issues encountered by clients
  • Participate in the overall process to review any suspect transactions to protect clients
  • Research new methods of payment or systems to fit merchants’ needs
  • Retain existing merchant accounts

Could you be a great fit?

  • Associates or Bachelor’s Degree preferred, but not required
  • High school Diploma required
  • 1+ years customer service experience preferred
  • Demonstrated problem solving skills (1-2 years of experience preferred)
  • Credit Card experience in the acquiring or issuing industries is a plus
  • Experience with Salesforce preferred
  • Proficiency using Microsoft Office suite including Word, Excel, Outlook and Windows based programs required
  • Strong analytic and research skills
  • Well-organized, detail-oriented, and able to handle a fast-paced work environment
  • Ability to exercise sound judgment
  • Excellent interpersonal skills including proper grammar and verbal communication
  • Ability to complete multiple duties with accuracy shifting from one priority to another with frequent interruptions and competing deadlines
  • All applicants must pass a pre-employment drug test and background check

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Recommended skills

Verbal Communication
Attention To Detail
Microsoft Excel
Coordinating
Microsoft Outlook
Customer Service

Location

Salary Estimator

Based on Job Title, Location and Skills
$47K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Support Representative
Estimated Salary: $65K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: a20jspwykvha

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

We’re EVO Payments, Inc.

Welcome to the career site of EVO Payments, Inc. We appreciate the opportunity to tell you about EVO and how our positive culture drives success. At EVO, we make secure payment processing a seamless part of doing business worldwide. From large retailers and financial institutions to the pizza restaurant around the corner, our people, partners, and products bring payments to life!

If you’re a team player with initiative and a passion to thrive, consider joining our talented EVO team.

Who We Are

EVO Payments, Inc. is a global payments service provider and merchant acquirer headquartered in Melville, NY., with 20 offices strategically located in 11 countries in North America and Europe. 

EVO is scaling new heights in integrated technology innovation and supportive merchant services. We’re an industry trailblazer, leading the ongoing transformation in payments with EMV, mobile wallets, NFC, and secure payment solutions for businesses of all types and sizes. Our strategic industry partnerships, global processing solutions, and exceptional employee know-how are founded on nearly 30 years of payments expertise. 

Established in 1989, EVO has grown into a global industry leader with innovative hardware and powerful software products that power secure in-store, eCommerce, and mobile credit/debit card transactions anywhere on any device. 

EVO Worldwide Snapshot

2,500 employees

550,000 merchant customers

$100 billion+ annual processing volume 

50 global markets served in more than 130 currencies 

20 offices in 11 countries in North America and Europe

Principal Member of Visa, MasterCard, American Express, 

Discover, and Union Pay

Why Work at EVO 

Make your mark in the world of payments at EVO. We’re looking for the best and brightest to join us as we continue to shape the future of electronic payments and create the products and technology to support it. Build a successful career in a collaborative environment that motivates you, maximizes your potential, and rewards you in a performance-oriented culture:

Learn from and grow with a worldwide payments industry leader

Benefit from global career opportunities and advancement

Thrive in a collaborative culture that supports innovation

Take advantage of a supportive work-life balance

Enjoy a competitive salary and a comprehensive benefits package: 401k vesting, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more

Apply now to start your EVOlution!



View the full profile