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Customer Service in Manassas,Virginia
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Technical Support Specialist

Staffing Now Washington DC Full-Time
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The Technical Support Specialist will perform a wide variety of support duties to include preparing and/or deploying equipment and providing hardware/software support related activities. Routine duties with moderate supervision following established procedures and deadlines will be performed. The Technical Support Specialist must use tact and judgment and preserve confidentiality of sensitive information.


  1. Provide end user support to all staff and members.
  2. Provide incident management for technology issues.
  3. Prioritization of mission critical incidents over non-mission critical incidents.
  4. Escalate to appropriate Technology Services team member when necessary.
  5. Ensure incidents are resolved in a timely manner.
  6. Provide administrative support with various clerical duties periodically.
  7. Prepare and/or deploy equipment to staff and committee members.
  8. Provide hardware/software support for issued equipment.
  9. Assists with equipment preparation of committee meetings, conferences, and conventions.
  10. Assists in the implementation of department goals, objectives, policies, and procedures.
  11. Maintains equipment inventory.
  12. Performs other duties as required.


  1. 3+ years of experience working in an enterprise desktop support environment with software and hardware technical issues
  2. Excellent interpersonal and customer service skills
  3. Bachelor's degree in information systems or a related field. (Combination of associate degree in information systems and/or commensurate desktop support work experience also a consideration.)
  4. Familiarity and comfortability with hardware/ Software troubleshooting and repair skills on (PC's, Laptops, MAC's, Tablets, Mobile phones, Printers)
  5. Strong knowledge of Windows Operating systems, Office Suites, Active Directory and Exchange
  6. Strong understanding of VOIP, and general networking practices desired.
  7. Requires excellent judgment and outstanding customer service abilities to service end users.
  8. Self-motivated and the ability to function with minimal instruction.
  9. Strong interpersonal skills required to have clear and precise communication with end users during the incident management process.


  1. Work performed in an office environment.
  2. Must be able to travel to out-of-town meetings, regional conferences, national conventions and event locations.
  3. Performance of physical requirements -- exerting 10 pounds of force occasionally and negligible amounts of force frequently in lifting, carrying, pushing, pulling or otherwise documents, equipment, or other materials.
  4. Flexibility working after hours if needed.


Skills required

Customer Service
Technical Support
Problem Solving
Information Technology
Troubleshooting (Problem Solving)
Customer Support
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Job ID: 355212


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Staffing Agency | Recruiting Firm

STAFFING NOW® is one of the fastest growing administrative recruitment services and staffing agencies in the U.S. Staffing Now specializes in matching administrative professionals with the right temporary or full-time job opportunities with a variety of employers in all industries

Our staffing agency takes pride in building long term relationships with our employers and job seekers in order to fully understand their needs and goals. As one of the premier staffing and recruiting firms in the country, we have distinguished ourselves as a personable and professional firm. Our success is directly dependent on the success of our employers and job seekers so we strive to use our industry expertise to make the perfect match in staffing, recruiting and candidate placement. Visit our testimonials page to see what our satisfied employers have to say about Staffing Now's reputable services.

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