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Customer Service

Ascent Portland Contractor
$28.00/ hour
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Job Title: Customer Service/Case Manager
Pay Rate: $28/hr
Contract: 3-6 months (possibilty of extension or conversion)

Seeking experienced and entry level customer service professionals. 

Customer Service
  • Strong customer service and communication skills.
  • Demonstrates effective problem solving and excellent customer service skill.
  • Excellent investigational and analytical skills with a proven ability to communicate effectively in both written and verbal format.
  • Ability to work collaboratively in a team structure and responsibly delegates next steps to appropriate team members.
  • Ability to learn and apply
  • Must be able to work effectively under pressure and prioritize tasks.
  • Thrives in a metric-driven environment Knowledge of the managed care industry preferred, including government payers.
  • The Customer Service liaison between patients, providers, MDs, pharmacies and insurance carrier to assure services are provided in the least restrictive, least costly manner.
  • Provides customer focused reimbursement support to patients, pharmacists, physicians and internal sales force in a high volume contact center environment (both inbound and outbound phone calls)
  • Educates, informs, and assists patients and providers to navigate through the reimbursement process for the assigned product
  • Manages all steps, timing and outcomes during appeal process. Including completing written communications to patients and other external parties on appeal progress Follows-up on all appeals to obtain, where possible, authorizations and ensure appropriate status This position may require some travel and flexibility in work shift.

Recommended skills

Complex Problem Solving
Managed Care
Customer Service


Salary Details

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

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Customer Service
$28.00/ hour
Estimated Salary: $70K
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Job ID: 19-05976


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