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Company Contact Info
- South Portland, ME 04106
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Now Hiring Customer Service Representative 5/15 - South Portland
LogistiCare • South Portland, ME
Posted 1 month ago
Get facts about other applicants with a CareerBuilder Account
FULL TIME -DAY SHIFT (No nights or weekends!)
CUSTOMER SERVICE REPRESENTATIVE POSITIONS AVAILABLE!!!!
WE OFFER HEALTH & DENTAL BENEFITS -- PAID HOLIDAYS --
LogistiCareICirculation is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. LogistiCareICirculation's client base consists of state and local government agencies (Medicaid agencies, transit authorities, and school boards), managed care organizations and hospitals.
Who are we looking for?
Customer/client focused; service oriented CSRs to join our LogistiCareICirculation team here in South Portland, Maine. We are seeking high performing associates to provide amazing customer service experiences for our customers!
What will you do?
- Interact with customers to provide information in response to inquiries about products/services, handle and resolve complaints.
- Assist customers with transportation questions and concerns
- Ensure the efficient and accurate entering of all requests into LogistiCareICirculation's system
- Document complaints and issues while providing superior customer service to members
- Refer unresolved customer grievances to designated department for further investigation and resolution
- Schedule, modify and cancel reservations as requested
- Attend all required meetings
- Adhere to and ensure all company policies and procedures are maintained
- Maintain an acceptable attendance and tardiness record