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Digital Payments Capability and Product Manager at Synchrony

Digital Payments Capability and Product Manager

Synchrony Charlotte, NC (Onsite) Full-Time
Job Description:

**Role Summary/Purpose:**

As a critical member of the Digital Payments & Applications Product team, the New Digital Payments Capability and Product Manager evaluates and facilitates new product and partner recommendations that influence SYF roadmaps and prioritization. PM must have the ability to foster internal and external relationship, leverage data and insights to recommend and support new product and capability proposals and build buy-in across the organization. He/she/they will provide oversight regarding new portfolio product launches and will support ongoing enhancements. The PM will work cross-functionally with all the product managers and members of the Emerging Payments Agile Release Train.

**Position Overview:**

The New Digital Payments Product and Capability Manager supports new digital and mobile payment product development for SYF. The PM delivers outside-in product management frameworks to identify and evaluate new product and partner opportunities through customer research, addressable market opportunity analysis, competitive landscape, and market trends. The PM leads cross functional meetings and partners with the Emerging Payments ART to prioritize all investments via delivery of business cases and strategic rationale. **?**

**Essential Responsibilities:**

+ Point of contact for new products and capabilities within the Emerging Payments space

+ Builds project frameworks and communicates new product ideas across the organization with concise verbal, written communication, presentations and analysis

+ Defines user experiences by conducting research, analyzing the market and engaging with key stakeholders

+ Completes in depth analysis competitive landscape and delivers recommendations to build, buy or partner to identify trends, gaps and opportunities and deliver new solutions

+ Evaluates external trends across Emerging Payments, industry verticals, clients and technology disruption with the goal of identifying gaps and opportunities and translating them to product and capability enhancements

+ Leads product, client, sales and industry workshops with the goal of identifying and evaluating unique industry needs, client pain points, and evolving client needs

+ Develops business cases and strategic rationale for proposed partner and product investments

+ Manages new product ?strategy to size emerging payments opportunities, inform roadmaps and influence commercialization success

+ Collaborates with the Client teams to provide thought leadership and strategies for future client engagement efforts

+ Translates customer needs into business, product and user experience requirements

+ Works cross-functionally with design, development, digital and engineering teams from development through testing and launch

+ Champions the operational activities necessary to solve partner and product problems including development of systems, communications and processes

+ Develops and maintains an understanding of the competitive environment through ongoing research of competitors, client visits, attendance at industry events, and networking with internal and external stakeholders

+ Establishes a partner and product roadmap of new initiatives

**Effective Communicator**

+ Excellent organizational skills, including experience in issue and conflict resolution

+ Assimilates broad-ranging information quickly and able to distil into key points

+ Skilled storyteller and adept at developing presentations and pitch decks

**Delivery Focus**

+ Professional, self-motivated and able to work in a fast-paced, results-driven environment with a proven track record of execution against deliverables.

+ Ability to execute multiple projects simultaneously and independently, while maintaining a high degree of communication

+ Excellent program management skills and the ability to instill structure, process and accountability

+ A sense of urgency and a drive to exceed expectations


+ Bachelors degree. In lieu of degree, HS Diploma/GED and 5+years Financial Services experience

+ 3+ yearsin product management or product marketing within financial services, specifically digital payments (digital wallets, wallet passes, tokenization, online checkout/sales)

+ Minimum of 2 years demonstrated project management skills

**Desired Characteristics:**

+ Ability to leverage data to recommend changes

+ Cultivates collaborative relationships with key internal and external partners

+ Proven self-management and team-management skills

+ Understanding of Agile

+ Understanding and experience in digital and mobile payments

+ Experience leading cross functional teams and motivating key stakeholders towards common goals

+ Understanding of testing, experimentation design and analysis, and consumer research methodologies

**Grade/Level: 11**

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The salary range for this position is **90,000.00 - 155,000.00** USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

**Eligibility Requirements:**

+ You must be 18 years or older

+ You must have a high school diploma or equivalent

+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

**Our Commitment:**

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ ([ Link removed ] - Click here to apply to Digital Payments Capability and Product Manager , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

**Reasonable Accommodation Notice:**

+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at
. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

**Job Family Group:**


Recommended Skills

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