We are currently seeking a motivated, career and customer oriented IT Service Manager to join our team to begin an exciting and challenging career with Unisys Federal Systems.
The IT Service Manager manages and leads overall IT Service Management (ITSM)
activities to include planning, execution, and reporting. Establishes, manages, and maintains an ITSM environment and processes aligned to the latest IT Information Library (ITIL®) framework to ensure ITSM requirements are achieved.
• Bachelor's degree and 8 years overall experience with 5 years of experience in DoD or Department of the Navy (DON) enterprise IT operations, three (3) of which shall be in service level management monitoring and reporting.
• Secret Clearance
• Ability to direct technical resources a must
• Ability to travel to implementation sites, including OCONUS locations.
• Drive continuous service improvement through risk management, self assessment, AIOps, and ML.
• Supports all phases of Implementing (AND SUSTAINING) an ITSM system,
• Excellent communication and teaming skills, including command of oral and written English language
Do you have what it takes to be mission critical?
Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers. As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.
Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.
Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.
Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.
Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.
It Service Management
Information Technology Infrastructure Libraries
Service Level Management