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Animal Care Technician job in Baltimore at Maryland SPCA, Inc

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Animal Care Technician at Maryland SPCA, Inc

Animal Care Technician

Maryland SPCA, Inc Baltimore, MD Full-Time

Position Summary:

The main purpose of this position is to provide quality care for the animals, maintain the cleanliness of the shelter facility, and to serve the public in a professional, expedient, and courteous manner.

Essential Duties and Responsibilities:

  • Do thorough daily cleaning, as assigned, each morning before kennel opens to the public
  • Mix and use cleaning chemicals as directed to reduce disease transmission
  • Maintain sanitary conditions, food and water supply for animals
  • Scoop and mop dog run throughout the day, scoop cat litter boxes, maintain clean food/water bowls, clean up spilled food on floors, etc.
  • Provide customer assistance and be available to answer questions from the public concerning animals in the facility animals to visitors if requested in get-acquainted room or outside if appropriate
  • Maintain daily feeding/observation charts
  • Introduce replenish supplies
  • Provide all animals with enrichment
  • Operate laundry and dishwashing equipment
  • Observe animals, document and route health and behavior concerns to the appropriate department
  • Check and maintain dog fun run areas (setting hose, cleaning, dumping or filling pools in summer, etc.)
  • Be kind to the animals and show consideration in order to reduce animal stress
  • Follow all safety guidelines, including PPEs to ensure a safe environment
  • Assist other staff with their assignments
  • Help train new staff and volunteers
  • Perform other duties as assigned, which may include but are not limited to:
    • Assist in exam room if trained and approved
    • Perform euthanasia, if trained and certified
    • Perform dog and cat behavior assessments if trained and needed
    • Handle aggressive animals, work with Do Not Enter plans and report new behaviors immediately to managers/leads on duty when needed


  • High school diploma or GED
  • Interest in animal welfare
  • Reliable and detailed oriented
  • Demonstrated initiative and good judgment
  • Basic animal handling experience with knowledge of canine and feline behavior
  • Familiarity with animal restraint techniques and medical terminology
  • Ability to handle animals of various sizes and activity levels safely, compassionately and effectively
  • Excellent customer service skills, with ability to interact patiently and tactfully with a diverse customer base
  • Experience in the use of positive reinforcement methods, including appropriate use of food and humane products
  • Ability to accept decisions about animal placement into program or humane euthanasia
  • Committed to and enthusiastic about the mission, programs and services of the Maryland SPCA
  • New employees must show proof they are fully vaccinated against COVID-19. The MD SPCA will consider reasonable accommodations on a case-by-case basis, for exceptions to this requirement in accordance with applicable law

Physical Demands:

  • Ability to lift and/or carry up to 50 pounds
  • Standing and walking 8 or more hours per day with frequent bending, kneeling, stooping and reaching

Working Conditions:

  • Work is performed in a shelter setting
  • Exposure to disinfecting solutions when cleaning, exposure to unpleasant odors and high noise levels when in kennel area
  • Exposure to various weather conditions when working outdoors
  • Potential exposure to zoonotic diseases, sharp objects, hazardous chemicals, dangerous and fractious animals
  • Technician is regularly exposed to animals, animal waste, high noise and potentially hazardous conditions, including the risk of animal bites

Recommended Skills

  • Assessments
  • Attention To Detail
  • Customer Service
  • Foods
  • Hardworking And Dedicated
  • Medical Terminology
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