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Communications Supervisor at EMSA

Communications Supervisor

EMSA Oklahoma City, OK Full-Time
Major Duties and Responsibilities:

* Meet and maintain all requirements for licensure, and all requirements for EMD credentialing as defined by the Medical Control Board
* Conduct self in an ethical, professional manner; project a positive self/organization/system image that upholds the Mission, Vison, and Values of EMSA
* Communicate effectively, respectfully and professionally with team members, patients/callers and other members of the community or community partner agencies.
* Demonstrate advanced knowledge of MPDS/EMD, and all associated policies and procedures to include, but not limited to, the following performance indicators:
* Consistently receives emergency calls and enters them into the CAD within 60 seconds, 90% of the time
* Consistently achieves alert times within 30 seconds of call-received time, 90% of the time
* Consistently meet MPDS protocol component compliance in; Case Entry interrogation, Chief Complaint selection, Key Question interrogation, Dispatch Life Support Instruction provision, Diagnostic and Instruction Tools, Final Coding, and Customer Service.

* Demonstrate advanced knowledge and expert application of system status planning relevant to EMSA's daily operations; maintaining system status control and efficiently adjusting to meet operational needs.
* Participate in and support departmental quality improvement initiatives, to include review and investigation of late calls, in accordance with departmental standards.
* Review communication center team member performance, when appropriate, and provide feedback coaching, and support to team members as needed.
* Maintain operational knowledge of all communications equipment and platforms and ensure accurate reporting of equipment/communication failures
* Understand and adhere to all documented clinical standards and clinical performance criteria as set by the Medical Director.
* Serve as the on-duty shift supervisor and carry out shift related supervisory duties consistent with organizational policies, procedures, and applicable laws.
* Responsibilities include training team members; planning, assigning and directing work; performing real time performance assessments and employing corrective when necessary; coaching and encouraging team members; addressing complaints and resolving problems.

* Maintain in depth knowledge of current clinical protocols and standards established by the Office of the Medical Director/Medical Control Board.
* Adhere to and enforce all safety standards and policies.
* Adhere to and enforce all organizational policies and departmental procedures.
* Perform other duties as assigned.


This position serves as the on-shift communication center supervisor and supervises the daily operation of the EMSA communication center and staff.


* Requires the ability to take charge and direct personnel during stressful situations, as well as the ability to communicate effectively both verbally and in writing.
* The ability to establish and maintain close working relationships with team members, demonstrating compassion, articulating value and vision and upholding EMSA's Mission
* Must be able to work independently, with accuracy, under limited supervision to meet goals of the department.
* The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
* Must be able to meet the requirements of EMT or Paramedic job description depending on current certification level as recognized by EMSA

Education and Experience:

* High school diploma or general education degree (GED)
* Current EMT or Paramedic certification and the ability to meet organizational credentialing requirements for level of licensure.
* EMD certification
* Current CPR Certification (Instructor certification preferred)
* Minimum of one (1) year experience in the field as an EMT or Paramedic, or as a dispatcher for fire, law enforcement or other EMS agency

Certification(s) and/or License(s):

* Possess and maintain all Paramedic credentialing requirements.
* Paramedic Field Training Officer credential
* Possess and maintain current Oklahoma motor vehicle operator's license and be within company guidelines with no more than two (2) moving violations in the past three (3) years.

Recommended Skills

  • Assessments
  • Cad
  • Cpr
  • Clinical Works
  • Communication
  • Credentialing
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Job ID: 2089337596

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