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Team Coach

SYKES - Corporate Boise Full-Time
$73,184.00 (Careerbuilder est.)
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GENERAL PURPOSE:
This position primarily has Customer Service Agent responsibilities, also provides performance improvement tips and one-on-one coaching to struggling agents as directed by Team Leader.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Adherence to SYKES policies on ethics and integrity.
    • Customer Service Agent responsibilities (refer to Customer Service Agent job description)
  • Supports employee development through coaching, counseling, and training.
  • Identifies system and workflow improvements to enhance the Customer Service Agent's efficiency
  • May perform other additional duties and responsibilities as assigned.
 

Recommended skills

Workflows
Customer Service
Training
Ethics
Performance Improvement
Leadership

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

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What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$73,184
Avg. Yearly Salary
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Job ID: 2652BR

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