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  • Dover, DE

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End User Support Technician

The Judge Group • Dover, DE

Posted 2 months ago

Job Snapshot

Full-Time
Experience - 3 years
Other Great Industries
Information Technology

Job Description

Our client is currently seeking a End User Support Technician
This is an exciting opportunity to continue to develop and leverage your analytical skills. This position will have an opportunity to improve the ITSM support organization. The Analyst will be responsible for supporting our end users and keeping a strong focus on maintaining support processes. Our expectations are that this individual will identify and re-mediate support trends on an ongoing basis. This position will also be responsible for building and maintaining relationships with the global peer team members and key business customers while implementing the Global Technology Services strategy.

This job will have the following responsibilities: 
  • Track, support, and re-mediate problems, requests, and document resolutions 
  • Identifies, analyzes and interprets both technical and business opportunities 
  • Install, Move, Add, and Change PC hardware, software, and conference equipment 
  • Promotes end solutions 
  • Acts as change agent to implement and communicate change 
  • Stay current with latest system information, changes and updates 
  • Develop and analysis of problem trend reports for locations they support
  • Must have experience supporting Microsoft Office 365, Active Directory and prefer experience and knowledge of Service Now and Masergy VoIP or similar phone support 
  • Must have at least 3+ years of experience providing end user support in person 
  • Must have very strong communication skills - will interact with and assist with all levels of employees 
  • 6 month initial contract with very strong possibility to extend or convert if approved to do so  

Qualifications & Requirements:
  • Strong Customer Service Abilities 
  • Highly Organized 
  • Attention to Detail with the Ability to Prioritize Workload 
  • Team Player 
  • Analytical and Problem-Solving Ability 
  • Strong Interpersonal and Business Professional Communication Skills – both written and verbal 
  • Analytical and planning skills 
Job ID: 610583
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