The Feeder Dispatch Manager is responsible for planning the UPS Dispatch center’s daily activities to ensure timely and proficient service performance. He/She analyzes Dispatch results to maximize service performance. This position manages Dispatch Supervisors.
The Feeder Dispatch Manager monitors the execution of Dispatch plans to identify improvement opportunities and makes adjustments as necessary, ensuring business objectives are achieved. He/She collaborates with others (e.g., Center Supervisory team, Industrial Engineering, drivers, Pre-load Managers and Supervisors, etc.) to create and execute Dispatch plans. This position resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
- Manages resources and people processes (e.g., Quality Performance Review [QPR],Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures.
- Questions Dispatch Supervisors regarding trailer forecasting report information to ascertain current day Dispatch knowledge.
- Gathers information from the Hub Operations Stimulator to determine estimated time of arrival for incoming loads.
- Reviews and analyzes data (e.g., volume trends, cost-per-piece, missed pieces, service failures, etc.) to identify Dispatch trends and create plans maximizing Dispatch results.
- Oversees load modifications to improve service commitments and reduce costs (e.g., service failures, mileage, hours, etc.).
- Documents costs (e.g., miles, payroll, fuel, staffing, asset utilization, etc.) to report to Division Manager and to ensure financial goals are achieved.
- Follows up on problems to meet customers’ expectations and close service requests.
- Detail Orientation: Distinguishes between “big picture” concepts and comments and specialized, smaller specific facts associated with work; notes the specifics of events and experiences; explains, in general, how details impact end goals or outcomes; ensures
that work is completed accurately and with the appropriate level of detail.
- Equipment Repair Management: Identifies nature of common problems or failures; describes impact of poorly performing equipment on operations.
- Ground Transportation Knowledge: Demonstrates a detailed understanding of processes, procedures and methods for ground transportation operations; demonstrates a broad knowledge of tools, equipment and technology used in ground transportation
operations; identifies root causes of recurring issues within ground transportation.
- Hub Operations Knowledge: Demonstrates a detailed understanding of processes, procedures and methods for hub operations; demonstrates a broad knowledge of tools, equipment and technology used in hub operations; identifies root causes of recurring issues within hub operations; describes the general structure of hub operations.
- Labor Relations Knowledge: Demonstrates an understanding of labor contract provisions; identifies typical root causes of employee issues; resolves routine labor issues; recommends changes that enhance labor relations.
- Legal, Regulatory, and Compliance Knowledge: Applies knowledge of agencies' functions and regulations to compliance and enforcement activities; identifies routine situations where the organization may be out of compliance as well as the specific impacts of non-compliance.
- Meeting Facilitation: Applies knowledge of creative facilitation techniques to encourage participation; encourages open communication and achieves consensus when necessary; keeps participants engaged and on topic; identifies team conflicts and is able to provide feedback.
- Physical Assets Management: Applies a working knowledge of physical asset management and allocation, including financial and operational impact; calculates the value or depreciation of standard physical assets; identifies problems with physical assets and/or potential concerns with the management of physical assets.
- Small Package Operations Knowledge: Demonstrates a detailed understanding of processes, procedures, and methods within small package operations; demonstrates a broad knowledge of tools, equipment, and technology used in small package operations; identifies root causes of recurring issues; describes the general structure of small package operations.
- Bachelor's Degree or 3 years UPS experience – Preferred
- Master’s Degree – Preferred
- Have a valid CDL-A for the state in which you reside - Preferred
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law