Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
On the next page, you'll build a resume in 3 steps thanks to our AI technology
8-15 characters
Contains Number
Contains Lowercase
Contains Uppercase
Contains Special Character
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Mtw4ln6qymg5pg4dpwk

Client Service Representative

Alltran Houston, TX Full-Time
$13.00 - $15.00 / hour
Apply on company site

The Client Services Representative works with all members of the Client Services team, as well as with internal Alltran departments and external clients. This position requires strong organizational and interpersonal skills, including the ability to prioritize, meet deadlines and satisfy all client requests. A positive attitude and an ability to provide high levels of customer service to all internal and external clients is necessary.

The Client Service Representative must be self-directed with the daily primary goal of maintaining the departmental mission statement of; Provide our internal and external client's industry leading service and support to ensure operational success.

Summary of Responsibilities/Duties

  • Represent The Company positively and professionally in all interactions with our external clients.
  • Support internal operations and external clients to maintain operational success.
  • Assist with the development of tools that contribute to the efficiency and productivity of the entire Client Services team.
  • Assist with resolution and documentation of client issues.
  • Participate, as needed, in client meetings and conference calls between The Company and external clients.
  • Coordinate and deliver client special projects and reporting. (example: Reconciliation of Inventory & Client Audits)
  • Identify and document programming tickets for needed client changes and development.
  • Document and maintain procedures for all tasks.
  • Provide cross training to other Client Service team members
  • Support the Client Services team to ensure that The Company is meeting deadlines and deliverables
  • Maintain client reporting schedule and month-end processing.
  • Provide summary communications to the Assistant Managers and Manager of Client Services.

Communication Skills

  • Maintain a professional relationship with all internal and external clients in all communications.
  • Demonstrate excellent verbal and written communication skills.
  • Effectively communicate relevant project information to the Client Services manager and teammates.
  • Resolve and/or escalate issues in a timely manner.
  • Understand and clearly communicate clients' needs and expectations.



Other Skills/Qualifications:

  • Mathematical skills that include Invoicing and processing of statements.
  • Proficiency in Microsoft Office products (Word, Excel, Powerpoint, etc…)
  • Ability to learn and operate client systems and secure file transfers.
  • Excellent customer service skills.
  • Excellent organizational skills; must be able to efficiently manage a variety of projects and customer needs simultaneously.
  • Must be flexible as overtime, evenings and weekends will be occasionally required.
  • High school diploma or equivalent; 1 or more years related experience and/or training; or equivalent combination of education and experience.

Disclaimer:
This position description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of those principle job elements essential to the job.

Alltran provides Equal Employment Opportunities (EEO) to all employees and applicants for employment. Alltran does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, marital status, genetic information, or any other characteristic protected by federal, state, or local law, ordinance, or regulation

 

Recommended skills

Coordinating
Stress Management
Scheduling
Verbal Communication
Written Communication
Interpersonal Skills

Location

Salary Details

This salary was provided in the Job Posting.
$13-$15
Hourly Salary
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 1295/1158

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.