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Service Desk Specialist

Apple Bank for Savings New York Full-Time
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Service Desk Specialist
New York, NY

Position Summary

Looking for an exceptionally talented individual to serve as a Service Desk Technician with responsibilities including daily IT support. The Service Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks.

Essential Duties and Responsibilities:

  • Install / remove PC components (such as memory, video cards, and hard drives)
  • Assist and perform storage room inventory
  • Assist by un-boxing and preparing equipment for installation including but not limited to PCs, Monitors, Phones, cables, adapters, & components.
  • Relocating PCs and equipment between building storage rooms
  • Solid experience on Microsoft technologies and Microsoft Windows Platform. In depth knowledge of handling and troubleshooting end user desktops and application issues on Microsoft Windows 10 with Office environment.
  • Troubleshoot, configure, and Resolve operational issues with all Peripherals connected to Devices such as Projectors, Monitors, Printers, handheld scanners, docking stations, LCD displays and handheld mobile devices. Ability to perform troubleshooting, debugging, support local, and network printers.
  • Candidate must be willing to travel to branches in the NYC area.
  • Candidate must be willing to work overtime, provide after-hours weekend support on a rotational and/or project basis.
  • Excellent written and verbal communication skills
  • Effective communication to support end user community, able to question the user to get adequate information. Collaborative attitude and creative thinking, ability to think “outside of the box” to assist end user to create a forward-thinking solution. Uses open-ended questions and active listening to help define user requirements and stage potential solutions.
  • Ability to independently research a problem using available resources, such as manuals, training materials and the Internet
  • Knowledge of Active Directory and usage of active directory to perform elementary activities like Password reset, account unlock, etc.
  • Familiarity with support ticketing process is a plus.

Additional Dutiesand Responsibilities:

  • Ability to independently research a problem using available resources, such as manuals, training materials and the Internet
  • Knowledge of Active Directory and usage of active directory to perform elementary activities like Password reset, account unlock, etc.
  • Familiarity with support ticketing process is a plus.

Skills and Qualifications

  • 2-5 Years’ Experience
  • Maintaining a positive, service-oriented attitude in general, seeks to educate end users, and assist in resolving operational issues.

Apple Bank offers Medical/Dental, Vision, 401k and Tuition Reimbursement to full time employees.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

 

Skills required

Technical Support
Information Technology
Operating Systems
Computer Hardware
Telecommunications
Server (Computer Science)
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The first branch of Apple Bank opened its doors in Harlem at 1948 Third Avenue (between 125th and 126th Streets) on April 17, 1863. Since its inception in 1863, Apple has continuously developed and evolved to meet the changing financial needs of the communities it serves. With close to $12 billion in assets (as of December 31, 2014), Apple stands today as the second largest state-chartered savings bank in New York and one of the strongest depository institutions in the nation.

With full-service branch locations throughout greater New York, the Bank has continued to expand its branch system to serve the needs of New Yorkers. With each new branch opening, Apple reinforces its commitment to building long-term relationships by offering high-quality, low-cost financial products and services, coupled with professional and responsive customer service . The Bank’s branches provide customers with easy personal access to Apple bankers.

To meet the demands of today’s mobile customer base, Apple has developed delivery systems that serve the needs of today's increasingly busy customer. With automatic teller machine access, online and mobile banking, electronic bill payment and telephone banking services, Apple's customers can conduct their banking anytime and anywhere. At the same time, the Bank has maintained its traditional emphasis on neighborhood branch banking, helping our customers to achieve their financial goals.

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