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Parts Counter Specialist job in Albany at Austell Compact Equipment

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Parts Counter Specialist at Austell Compact Equipment

Parts Counter Specialist

Austell Compact Equipment Albany, GA Full Time
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Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.



What You Will Be Doing:

As a Parts Counter Associate you will deliver a superior customer experience by providing parts consultation and sales to our customers, including over the counter and shop customers.



Primary Responsibilities:

  • Courteously and quickly greet all walk-in and call-in customers.
  • Assist customers in a consultative manner to provide the best parts solution for their needs.
  • Gain proficiency in parts knowledge and continue growing as new products are introduced.
  • Employ superior listening skills and assess customers’ needs.
  • Advise customers of additional related parts.
  • Inform customers of specials and merchandising programs.
  • Follow up quickly with customers on back ordered items and communicate any changes in delivery dates or availability.
  • Create purchases orders prior to placing orders with vendors for all non-Cat back orders.
  • Initiate outbound sales calls to customers as directed by parts supervision.
  • Handle and process cash, check, and credit card transactions in compliance with company policy and procedures, including assuring that checks contain all required information and are approved through UTA.
  • Be available to work overtime on short notice and provide after hours support when required.
  • Successfully complete all required training.
  • Review will-call area weekly, contacting customers on items not picked up and returning items to inventory, as needed.


Additional Responsibilities:

  • Participate in required safety program, and work in a safe manner.
  • Additional duties as assigned by manager.


Who We Are Looking For:

To be successful in this position you should have a strong mechanical and electrical aptitude, knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.



Education/Experience:

  • High school diploma or equivalent preferred.


Required Qualifications/Skills:

  • Excellent communication skills both over the phone and in person
  • Ability to quickly pick up on different software and websites used in searching and ordering parts
  • Work with a sense of urgency and organization
  • Be able to act as a consultant on parts and service, rather than an order taker
  • Ability to become forklift certified
  • Ability to lift up to 50 lbs and occasionally higher amounts with assistant devices


Preferred Qualifications/Skills:

  • Prior Parts Counter experience in a similar industry


Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

  • Safety: We value the lives and health of our team and customers above all else.
  • Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
  • Teamwork: We work as one across our organization for the benefit of our customers.
  • Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
  • Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

  • Acting in a safe manner
  • Exhibiting honesty and integrity
  • Acting in a fair and ethical manner
  • Team mentality
  • Delivering quality results
  • Embraces change / improvement
  • Exhibiting superior customer service skills
  • Exhibiting pride and ownership
  • Working with a sense of urgency
  • Exhibiting a winning attitude 


What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.



Competitive Pay Structure

  • Competitive Pay
  • Individual Bonus Opportunities Available
  • Technician Tool Allowance
  • 401k Plan Strong Company Match
  • Employee Profit Sharing
  • Financial Wellness Coaching


Employee Wellness Program

  • Medical, Vision, Dental Insurance
  • Prescription Drug Coverage
  • Flexible Spending Accounts
  • Short & Long Term Disability
  • Group Life Insurance


Personal Time Off

  • Paid Holidays
  • Paid Sick Leave 


Career Development

  • Tuition Reimbursement
  • Ongoing Training 
  • Advancement Opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Recommended Skills

  • Active Listening
  • Communication
  • Consulting
  • Customer Experience
  • Customer Service
  • Ethics
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