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PFS Associate IV - Government Credits Collector

CHRISTUS Health Irving Full-Time
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Responsible for the duties and services that are of a support nature to the RCBS High Performance Work Teams. Ensures that all processes are performed in a timely and efficient manner. Performs assigned duties such as, cash posting, customer service, data entry and reviewing of claims for proper billing/collections. Responsible for performing billing, collections and reimbursement services of claims and duties to hospitals supported by the RCBS. In doing so, ensures that all claims billed and collected meets all government mandated procedures for Integrity and Compliance. Performs billing, collections and reimbursement services in a prompt and efficient manner. Provides thorough, courteous and professional assistance to patients, physician offices, insurance companies and other clients on an as needed basis while maintaining strictest confidence. Documents, forwards, resolves incoming mail and correspondence. Demonstrates a level of accountability to ensure data and codes are not changed on claims prior to submission if related to diagnosis, charge and/or other clinical type data that RCBS would not have knowledge of. Ensures all Compliance errors are reported to the Director and maintain records and files of documentation supporting bill changes that are directed by Director and/or Integrity Officer. Responsible to ensure successful implementation of Governmental Regulatory Billing changes, including but not limited to Medicare OPPS effective August 1, 2000.


  • Ensures daily productivity standards are met and daily EOB'S, reports and appeal files are cleared with in 48 hours of receipt (allowing for weekends and holidays).
  • Log IPOs as issues arise and report during shift briefing
  • Maintains an active working knowledge of all Governmental Mandated Regulations as it pertains to claims submission. Responsible to perform the necessary research in order to determine proper governmental requirements prior to claims submission.
  • Responsible to contact Clinical departments and Medical Records in order to obtain information relevant to erred claims as possible Integrity issues. Works with Departments for proper resolution of erred claims. Maintains logs of Integrity related governmental claims and reports to Management weekly.
  • Reviews and resolves claims that are suspended daily in electronic billing terminals in accordance with procedure.
  • Responsible for working claims generated reports, providing proper documentation and making necessary corrections within specified times.
  • Ensures quality standards are met and proper documentation regarding patient accounting records
  • Reviews and resolves claims that are suspended daily in electronic billing files in accordance with procedure
  • Ensures all correspondence, rejected claims and returned mail is worked within 48 hours of receipt (allowing for weekends and holidays). Ensures business service requests are worked and documented within 24 hours of receipt.
  • Identifies and forwards proper account denial information to the designated departmental liaison. Dedicates efforts to ensure a proper denial resolution and timely turnaround.
  • Monitors and communicates errors generated by other departments, communicating trends
  • Maintains an active working knowledge of all billing and reimbursement requirements by Payer. Continuously receives updates and information regarding changes and newly revised billing and reimbursement practices and ensures compliance. Stays abreast of all government changes.
  • Provides continuous updates and information to Business Office Management regarding ongoing errors, payer related issues, registration issues and other controllable QA related activities affecting reimbursement and payment methodology
  • .Responsible for working all discount applicable generated reports, provide proper documentation of, make necessary corrections within two business days of receipt
  • Makes appropriate corrections to the hospital lost system tables to ensure system calculated contractuals are accurate. Provides ongoing regular updates and information to Managed Care analyst regarding contracted terms when discounts are calculated inappropriately
  • Works collaboratively with team members to assist in keeping workload evenly distributed
  • Ensures quality standards are met in clerical services performed in accordance with Integrity and Compliance guidelines
  • Review predetermined criteria to process patient and insurance refund request.


  • Review UB 04's for possible errors prior to submission to ensure accurate claims are being submitted by 3:00pm daily
  • Submit corrected claims along with rebills to the payor daily
  • Contacts other departments for necessary information to correctly bill claims as needed
  • Reviews and rebills claims to the Rejection and HUB reports in SSI daily
  • Works Meditech billers queue daily
  • Correct claims in RTP status in either CCSM or DDE per Medicare guidelines.
  • Initiate Medicare Redetermination, Reopening, and/or Reconsideration as needed.
  • Ensure split bill claims are billed accurately with the proper charges on the claim.


  • Collect balances due from payors
  • Maintain an active knowledge of all collection requirements by payors
  • Ensures daily billing and re-bill files are cleared in accordance with documented procedures; daily EOB's, reports, correspondence, and appeal files are cleared within 48 hours of receipt.
  • Works collector queue daily
  • Correct claims in RTP status in either CCSM or DDE per Medicare guidelines.
  • Initiate Medicare Redetermination, Reopening, and/or Reconsideration as needed.
  • Works correspsondence, rejected claim and return mail.


  • Ensure proper reimbursement for all services and to ensure all appeals are filed timely
  • Review accounts and determine appropriate follow up activities utilizing Six Sigma Practices
  • Identify under and overpayments and take appropriate actions to resolve accounts
  • Validate commercial insurance claims to ensure the claims are paid according to the contract
  • Direct knowledge using Meditech and CollectLogix software
  • Monitor and communicate errors generated by other groups and evaluate for trends

  • HS Diploma or equivalency required
  • Post HS education preferred
  • Must have minimum of 2 years' experience with Medicare/Medicaid insurance billing, collections, payment and reimbursement verification and/or refunds.
  • Understanding of alternativeBusiness Office financial resources and the ability to provide information and/or recommendations related to these sources of recovery are preferred.
  • General hospital A/R accounts knowledge is required.
  • College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.
  • Experience with the Medicare billing process -- what claims can be rebilled online vs doing a redetermination
  • Understanding of Medicare language
  • At least five years of experience billing, collecting and validating Medicare payment
  • Understanding of how and when to bill Medicare as secondary
  • Understanding of Medicare Dialysis billing
  • How to read the information in the Common Working File -- HMO coverage, Hospice dates, COB screens etc.
  • Hand's on experience with Medicare Remote -- DDE
  • Understanding of and exposure to Medicare Recovery Audit Contractor
  • Hand's on experience with working Medicare Status Locations (ex: RTP, Denied, Suspense)
  • Experience with compiling both Redeterminations and Reopening's of Medicare claims
  • Knowledgeable in locating and referencing CMS and/or Medicare Regulations

Recommended skills

Electronic Billing
Explanation Of Benefits (Eob)
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The two Congregations of the Sisters of Charity of the Incarnate Word in Houston and San Antonio share a common mission of providing the healing ministry of Jesus Christ, which began more than 130 years ago. The shared legacy of the two Congregations dates back to 1866 when three Sisters Religious came from France in response to a call from Catholic Bishop Claude M. Dubuis to come to Texas to help care for the sick and infirm. In the leading port city of Galveston, the Sisters founded the Congregation of the Sisters of Charity of the Incarnate Word and opened the first Catholic hospital in the state. In 1869, three members of the Congregation traveled to San Antonio and established Santa Rosa Hospital. Due to the distance between the cities and the problems of transportation at the time, the Congregation in San Antonio became a separate order with the same name as its founding Congregation.

The Congregations of the Sisters of Charity of the Incarnate Word in San Antonio and the Sisters of Charity of the Incarnate Word in Houston announced in September of 1997 their plans to work together toward combining the health care systems which each sponsors. In July 1998, the two signed a letter of intent, calling for all assets of the Sisters of Charity Health Care System (SCH) and the Incarnate Word Health System (IWHS) to become part of CHRISTUS Health. On February 1, 1999, that dream became a reality and CHRISTUS Health was born.

The Legacy

In 1972 Space Center Memorial Hospital opened to serve the 55,000 community members surrounding NASA Manned Spacecraft Center. The goal of the new hospital was "to return to the people of our country the benefits in the form of health service dividends produced from space exploration."

Unfortunately, the facility was closed in September 1974, only 13 months after it opened, by the Federal Housing Administration because the hospital was behind in mortgage payments. The hospital was unoccupied until the federal government took it over.

In 1981 Congress passed an administration bill, part of President Reagan’s budget-cutting proposals, that closed eight Public Health Service hospitals in the United States. The Houston-based Sisters of Charity of the Incarnate Word Health Care Systems was selected by the federal government to assume control of the U.S. Public Health Service Hospital in Nassau Bay. The government said Sisters of Charity was chosen because of its reputation for providing quality care for its patient population. The Sisters purchased the facility for $1.

On Dec. 9, 1981, CHRISTUS St. John Hospital treated its first patient. The founding sisters of the hospital, Sister Clare Marie, Sister Frances Therese, and Sister Edwin Berry, worked night and day to build St. John Hospital into the quality health care facility it is today. The hospital opened to serve the needs of the community, merchant marines, workers for the Department of Defense as well as Vietnamese and American shrimpers.

In 1982 CHRISTUS St. John Hospital was one of the first hospitals to have a layman, rather than a member of the Congregation, as administrator. Over the years, CHRISTUS St. John Hospital, located across from Johnson Space Center, has been under contract with NASA for provision of the medication kits for the Space Shuttle and for physiological testing for the space program.

A $9 million expansion that was completed in 1989 debuted the concept of LDRP suites in the Center for New Life, enlarged the emergency department and improved diagnostic imaging capabilities.

On Jan. 23, 1998, the hospital unveiled its new street name and address. Hospital Boulevard was renamed St. John Drive in an official proclamation from the mayor. The hospital’s founding sisters were forever memorialized in the new street address, since the "3" in 18300 was chosen to represent the three sisters.

CHRISTUS St. John Hospital has always been committed to the CHRISTUS Health Mission of extending the healing ministry of Jesus Christ through community involvement and programs. The hospital is responsible for establishing Point of Light Clinic, school-based clinics and Project Gabriel in the Dickinson and Nassau Bay areas. CHRISTUS St. John Hospital also received national attention with the development of its parish nurse program.

CHRISTUS St. John Hospital continues to offer quality acute care health services, has added specialties to serve the community, has actively recruited top physicians to fill the needs of Nassau Bay residents, and remains solid in the mission of mercy envisioned by its founding sisters 20 years ago.

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