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IT Computer Technician

Mount Sinai Medical Center Fla Miami Beach, FL Full-Time
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IT Computer Technician

As Mount Sinai continues to grow, so does our legacy of caring.

Mount Sinai Medical Center is proud to be South Florida's hospital of choice for great medicine. With more than 4000 employees, 500 volunteers, 670 beds, 26 operating suites and more than 650 physicians and 950 nurses. Mount Sinai is South Florida's largest private independent not-for-profit teaching hospital. It takes the contribution of many individuals to make Mount Sinai the world-class institution it is today. As a team we have focused our efforts on assuring that our patients receive high quality medical care.

Our IT department's mission is to provide technology leadership that advances Mount Sinai’s mission, by delivering reliable, secure, and effective solutions with high quality customer service.

  • Attitude – Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners and customers in a consistent manner.
  • Teamwork - Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner.
  • Service Delivery – Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner.
  • Service Management – Actively monitors assigned HEAT tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner.
  • Leadership - Works under general supervision and leads a group of Technology Services Associates (TSA) to complete projects and day to day tasks within budgets and schedules.
  • Issue Resolution - Leads and coaches the TSA team to develop issue resolutions and collaborates with TSA’s and customers to resolve issues.
  • Efficiency - Sets customer expectations and resolves complex hardware issues through effective collaboration and skill.
  • Projects - Leads a team of TSA’s to effectively complete projects. Installs large numbers of devices under specific deadlines.
  • Knowledge - Knowledgeable on multiple platforms. Actively seeks additional learning experiences independently.
  • Organization - Organizes project teams and the TSA workplace for maximum efficiency. Actively recommends solutions for organizational improvements.
  • Inventory and Procurement - Maintains and documents up to date equipment and systems inventory and initiates procurement requests.

Qualifications

  • Microsoft certification or equivalent experience.
  • BS or AS with equivalent experience.
  • 1-year experience as Technical Support and Leadership with Microsoft products, PC Workstations, Printers, Active Directory, Networking.

We offer:

  • An excellent, team focused work environment with opportunity for professional growth
  • Competitive salary with bonus potential
  • Savings plan with company match
  • A variety of health, dental and vision plans
  • On-site childcare, tuition reimbursement, and much more!

#CB19

 

Recommended skills

Scheduling
Service Delivery
Service Recovery
Service Management
Customer Service
Procurement
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Job ID: 5174

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