Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Nashville, TN

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Service Engineer jobs in Nashville, TN delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Service Engineer II

The Judge Group • Nashville, TN

Posted 19 days ago

Job Snapshot

Full-Time
Experience - 3 to 6 years
Degree - 4 Year Degree
Other Great Industries
Engineering

Job Competition

1

Applicant

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Service Engineer - Nashville / Memphis, TN and Huntsville, AL

Position Summary: 


Under moderate supervision, provide technical service and support to the Machine Tool Builders (MTBs), dealers, and end-users through telephone, on-line and on-site service.

Position Duties and Responsibilities

•         Provide technical service and support to our customers, including: MTBs, dealers, and end-users, via:

•         On-Site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems

•         In-House telephone support using an automated call distribution network (ACD) with heavy call volume maintaining department goals for time to answer and total log-in time

•         Communicate with customers in e-mail, on-line chat and internal technical forums

•         Diagnose equipment breakdowns where knowledge of machinery and other automated systems is used to maintain customer UPTIME

•         Install components and solutions where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field is being utilized

•         Support the in-house systems for diagnostics such as simulators, programming systems, tools, etc.

•         Present and sell customers our value added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.

•         Promote the sales of spare parts to customers which would further assist in their machine UPTIME

•         Determine, order, and replace parts as necessary while maintaining the consignment inventory account by following up on the defective and unused parts returns

•         Enter all technical claims, service activity, follow ups, and other customer related inquiries into SAP, while maintaining data integrity

•         Support the business operations, including:

•         Participating in company training programs whereby passing with satisfactory levels

•         Create and/or update technical documentation

•         Feedback areas of improvement in design to Technical Support Engineers

•         Feedback to management for newly found issues

•         Follow up on performed service calls and open technical support claims using established database via company phone and e-mail systems

•         Cooperate with and take instruction/support advice from Senior Engineers


Supervisory / Management Responsibilities

•         None

Travel Requirements

50-60% travel based on customer demand, primarily within region: Nashville / Memphis, TN and Huntsville, AL


BSEET or equivalent related experience

•         3-6 years of experience in field service for industrial automation

•         Ability to sell value added services to customers

•         Knowledgeable on electrical and mechanical tools for machine repair

•         Mechanical aptitude

•         Hands-on knowledge of volt meters, oscilloscopes, and other test / measuring equipment

•         Ability to read and understand technical documentation: schematics, logic, procedures, etc.

•         Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues

•         Organization skills for arranging travel plans and service call schedule

•         Ability to travel by car and plane to on-site service calls

•         Ability to be “on call” to meet customer’s service needs as they arise

•         Ability to perform a hands-on role in an industrial environment, including but not limited to: wearing of proper safety attire, maneuvering into tight locations, occasional heavy lifting and carrying, standing on hard surfaces, and knowledgeable on electrical and mechanical tools for machine repairs

•         Team orientation

•         Computer proficiency – knowledge of MS Office (Outlook, Word, Excel)

•         Customer focused

 Skills / Education:

•         Experience in Computerized Numeric Controls (CNC’s) products preferred

•         Experience with robots and how they operate is a plus

•         Experience in motion controllers (AC and DC) and programmable logic controllers (PLC’s) is a plus

•         Experience in field service is a plus

Job ID: 601838
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.