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  • Nashville, TN

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Service Engineer II

The Judge Group • Nashville, TN

Posted 19 days ago

Job Snapshot

Experience - 3 to 6 years
Degree - 4 Year Degree
Other Great Industries

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Job Description

Service Engineer - Nashville / Memphis, TN and Huntsville, AL

Position Summary: 

Under moderate supervision, provide technical service and support to the Machine Tool Builders (MTBs), dealers, and end-users through telephone, on-line and on-site service.

Position Duties and Responsibilities

•         Provide technical service and support to our customers, including: MTBs, dealers, and end-users, via:

•         On-Site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems

•         In-House telephone support using an automated call distribution network (ACD) with heavy call volume maintaining department goals for time to answer and total log-in time

•         Communicate with customers in e-mail, on-line chat and internal technical forums

•         Diagnose equipment breakdowns where knowledge of machinery and other automated systems is used to maintain customer UPTIME

•         Install components and solutions where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field is being utilized

•         Support the in-house systems for diagnostics such as simulators, programming systems, tools, etc.

•         Present and sell customers our value added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.

•         Promote the sales of spare parts to customers which would further assist in their machine UPTIME

•         Determine, order, and replace parts as necessary while maintaining the consignment inventory account by following up on the defective and unused parts returns

•         Enter all technical claims, service activity, follow ups, and other customer related inquiries into SAP, while maintaining data integrity

•         Support the business operations, including:

•         Participating in company training programs whereby passing with satisfactory levels

•         Create and/or update technical documentation

•         Feedback areas of improvement in design to Technical Support Engineers

•         Feedback to management for newly found issues

•         Follow up on performed service calls and open technical support claims using established database via company phone and e-mail systems

•         Cooperate with and take instruction/support advice from Senior Engineers

Supervisory / Management Responsibilities

•         None

Travel Requirements

50-60% travel based on customer demand, primarily within region: Nashville / Memphis, TN and Huntsville, AL

BSEET or equivalent related experience

•         3-6 years of experience in field service for industrial automation

•         Ability to sell value added services to customers

•         Knowledgeable on electrical and mechanical tools for machine repair

•         Mechanical aptitude

•         Hands-on knowledge of volt meters, oscilloscopes, and other test / measuring equipment

•         Ability to read and understand technical documentation: schematics, logic, procedures, etc.

•         Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues

•         Organization skills for arranging travel plans and service call schedule

•         Ability to travel by car and plane to on-site service calls

•         Ability to be “on call” to meet customer’s service needs as they arise

•         Ability to perform a hands-on role in an industrial environment, including but not limited to: wearing of proper safety attire, maneuvering into tight locations, occasional heavy lifting and carrying, standing on hard surfaces, and knowledgeable on electrical and mechanical tools for machine repairs

•         Team orientation

•         Computer proficiency – knowledge of MS Office (Outlook, Word, Excel)

•         Customer focused

 Skills / Education:

•         Experience in Computerized Numeric Controls (CNC’s) products preferred

•         Experience with robots and how they operate is a plus

•         Experience in motion controllers (AC and DC) and programmable logic controllers (PLC’s) is a plus

•         Experience in field service is a plus

Job ID: 601838
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