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Universal Teller- Mobile job in Kingsport at Bank of Tennesse

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Universal Teller- Mobile at Bank of Tennesse

Universal Teller- Mobile

Bank of Tennesse Kingsport, TN Full-Time
POSITION SUMMARY

Deliver an outstanding customer experience by assisting customers with all consumer banking needs to include transactions, account opening/maintenance, consumer loans, online banking and mobile banking assistance, onboarding, cross-selling of bank products and services, and resolution of customer service issues.

JOB REQUIREMENTS

  • High school diploma or equivalent required

  • Six months of previous customer service, cash handling or retail experience preferred


COMPETENCIES

The following skills are vital to succeed in this role:

  • Establish a professional presence in the community as a representative of the bank

  • Possess a strong attention to detail and consistently display a positive attitude

  • Maintain professional appearance and dress and abide by the dress code


DUTIES AND RESPONSIBILITIES

The following tasks are the expected functions of this role:

  • Successfully complete all training programs required for the Universal Teller to include teller transactions, account opening, consumer lending, customer service standards, procedures and systems training

  • Possess superior knowledge of Bank products and services, delivering professional presentation, explanation and selling of products/services matched to customer needs

  • Effectively and efficiently assist all customers with any consumer banking need, including transactions, account opening, and consumer loans

  • Identify opportunities to refer customers to other areas of the Bank, including Commercial, Mortgage, and Investment divisions as appropriate

  • Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirements

  • Continuously identify/execute any cross-selling opportunities for the customer

  • Conduct customer and bank transactions with accuracy, efficiency and professionalism, meeting the high-quality service delivery standards of the Bank

  • Adhere to all branch operations policies and procedures and follow the assigned process. These tasks include but are not limited to opening/closing procedures, cash items, night/day drop and CTR

  • Manage and achieve service standard goals, cross-selling goals, transactional goals, and other key performance indicators as required

  • Create ownership of customer relationships by maintaining contact with customers to offer appropriate products and services, advice and assistance with financial needs

  • Protect all customer and bank information at all times, adhering to customer privacy and information security policies, and maintain branch security standards

  • Travel and provide coverage for Bank of Tennessee branches

  • Actively support the ongoing development of a culturally diverse workforce

  • Complete other duties as assigned as determined by management to be reasonable and beneficial


PHYSICAL REQUIREMENTS

You will regularly sit stationary at a workstation, stand while waiting on customers, and intermittently lift up to 15 pounds. You will walk around the branch or work area. This role requires operating a computer or other office machinery in order to complete your job functions. You will frequently communicate with other employees through various channels such as talking, listening, and typing. The physical environment is indoors for the majority of the job functions. Occasional outdoor work may be required for tasks such as checking an ATM/ITM, assisting a customer and surveying outdoor areas. This position requires daily travel to and from various branches, typically in the Northeast Tennessee market.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Recommended Skills

  • Attention To Detail
  • Bank Secrecy Act
  • Computer Security
  • Cultural Diversity
  • Customer Demand Planning
  • Customer Experience
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