Department

INTERNATIONAL AFFAIRS (UA-INTP-IUBLA)

Department Information

sunapsis® is an IU developed application used system-wide at IU and is also being licensed by a growing number of other institutions of higher education. sunapsis consists of three modules: international admissions, international student & scholar immigration compliance, and study abroad. To learn more about sunapsis, visit: here.

Job Summary

Serves as the first point of contact for all IU sunapsis users and non-IU clients, assisting the sunapsis Client Relations Manager and sunapsis Associate Director of Business Development & Operations with all aspects of client management. This includes but is not limited to: maintaining regular office hours to analyze and assist all users with both technical and business operations of the system; maintaining written technical and end-user manuals; providing online and in-person training as needed to users both at IU and client institutions; assisting with initial technical installation and operational implementation of sunapsis at client institutions; testing various system actions on test servers; and assisting with the delivery and implementation of test plans for new product releases and updates.

Required Qualifications

Bachelor's degree and two years of experience with customer support or technical support.

Understanding of intermediate to more advanced IT concepts such as networking, relational databases (MS SQL, MS Access), and web-scripting languages (ColdFusion, PHP). Excellent interpersonal and communication skills including ability to effectively communicate with a wide audience of clients and users. Ability to meet regular deadlines.

Preferred Qualifications

Familiarity with Microsoft Windows XP+. Mac experience. Proficiency in intermediate computing skills. Comfortable editing settings in the Control Panel, installing and uninstalling programs, and other related tasks. Strong organizational and analytical skills.

Working Conditions / Demands

Domestic travel, typically 6 - 8 trips per year.

Job Classification

Salary Plan: PAO

Salary Grade: 2IT

FLSA: Nonexempt

Job Function: Information Technology

Posting Disclaimer

This posting is scheduled to close at 11:59pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but it will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.