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Disaster Recovery & Business Continuity Program Manager

JLL Chicago Full-Time
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Key Responsibilities

  • Drive oversight of operational process for Business Continuity and Disaster Recovery
  • Manages relationship with client Business Continuity and Disaster Recovery team
  • Leads Business Disaster Recovery Planning meetings with client, regional teams and vendors
  • Owns and maintains Business Continuity and Disaster Recovery resource materials and technology for Business Continuity Plan, Employee Accountability, Client Incident Reporting, call trees and location mapping
  • Oversees testing of employee accountability systems and alternate work strategies to meet KPIs
  • Provide regular support to regional teams through event management by providing potentially impacted sites and related risks
  • Develop and host quarterly Business Continuity and Disaster Recovery trainings for facilities, engineering, and project teams
  • Facilitate Operational Loss Reporting routines, troubleshooting by carefully manipulating large sets of data, and understanding how the data source was derived
  • Manage Emergency Disaster Supply locations through close partnership with supply vendor and both US and India FM teams
  • Interface with Call Center, Data Management, Project Management, Engineering and Energy & Sustainability, Business Intelligence and Finance teams for ongoing routines and process improvements
  • Research industry best practices and determine resources for acquiring additional knowledge to improve performance and quality of programming
  • Utilize on account analytics to pinpoint problems and provide recommendations for solutions
  • Performs additional job duties, as requested

Qualifications

  • Bachelor’s degree
  • A minimum of 2 years experience in commercial real estate and/or Facilities Management
  • Advanced skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access)
  • Knowledge of standard Business Continuity and Disaster Recovery routines a plus
  • Operate with an outcome-focused mindset, intense proactivity, and independent self-starter
  • Must be detail oriented, organized, flexible, and willing to assume new projects
  • The ability to move people to action, including self, with a sense of urgency
  • Proven track record of excellent internal and external customer service
  • Excellent verbal and written communication skills with the ability to communicate professionally in a clear and concise manner while maintaining an executive presence
  • Strong team player with the ability to grasp new ideas and change direction quickly, in a fast-paced environment
  • Must have ability to travel, sometimes unexpectedly or suddenly for Disaster Recovery support
  • Position is responsible for helping to provide 24/7 coverage to support client operations during large scale events

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our URL blocked - click to apply.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy URL blocked - click to apply.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at URL blocked - click to apply. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our URL blocked - click to apply page > I want to work for JLL.

 

Recommended skills

Process Improvements (Business)
Microsoft Access
Emergency Handling
Microsoft Power Point
Self Motivation
Attention To Detail

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$150K
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Disaster Recovery & Business Continuity Program Manager
Estimated Salary: $88K
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Job ID: REQ70219

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