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End User Engineer II

Genesis10 Overland Park Full-Time
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Genesis10 is actively seeking an End User Engineer II resource for a direct hire/permanent position opening.  This position opening is within the transportation industry.  The client is located in Overland Park, KS.

The client is seeking a technician responsible for installing, configuring, and maintaining end user computer operating systems, systems software, collaboration tools and/or related hardware with minimal guidance. This engineering role will participate in the team's activities for design and implementation of end user solutions. This resource will be responsible for implementing, enhancing and optimizing the support of industry standard and emerging technologies, including researching and recommending solutions to improve the supportability and capability of solutions. Coordinates medium complexity projects/initiatives or assists with more complex projects/initiatives. 


Requirements Gathering, Design and Implementation (35%):
  • Possesses an advanced understanding of end user technologies and the relevant integration points. 
  • Researches use of expanded functions and capabilities within scope of technology/tools. 
  • Delivers designs for solutions within area of expertise
  • Leads team projects. Coordinates the successful execution of project activities. 
  • Assists with project presentations. 
  • Subject matter expert for 2-3 end user areas and documents work and implementation standards/processes/procedures
  • Intermediate knowledge and understanding of information technology concepts and principles, as a means of relating business needs to technology solutions.
  • Knowledge of the fundamentals of project management, and experience with creating and managing project plans, including budgeting and resource allocation.
Technology Innovation: (30%):
  • Looks for opportunities for automation, simplifies and consolidates platforms and processes
  • Participates in vendor contract negotiations for areas of technology expertise
  • Participates in strategy/roadmap creation, identify and recommend new technology solutions to meet business needs
Process and Support (25%):
  • Responsible for maintaining and enhancing accurate documentation steps for installation, maintenance and configuration activities. 
  • Refines work and implementation standards/processes/procedures
  • Provide support and ensure reliability of end user technologies, systems and processes according to established procedures and industry best practices.
  • Works to meet team SLAs
  • Maintain scripts to increase system efficiency and lower the human intervention time on any tasks
  • Proactively communicates status and drives resolution of open issues; identifies and mitigates risks. 
  • Evaluates and responds appropriately to customer issues and requests. Handles medium complex issues without assistance. Escalates when necessary to appropriate team or individual to resolve.
  • Provide 24 by 7 on-call support on a rotating basis.
  • Liaise with vendors and other IT personnel for problem resolution
  • Maintains platform related inventory and other hardware/software/license tracking documentation.
Peer Leadership (10%):
  • May act as a team lead for key areas of expertise and drive key projects or ongoing operational functions 
  • Bachelor's Degree in Computer Science or equivalent.
  • Two (2) years' experience in areas related to end user/collaboration
  • Intermediate experience in Active Directory structure and logic.
  • Intermediate understanding of script language as it applies to troubleshooting or discovery (i.e. Powershell, macro, etc.).
  • Intermediate understanding of group policy and script behavior.
  • Functional understanding of Windows operating system deployment and management Experience with client application installation, packaging and deployments, primarily in a Windows environment
  • Advanced understanding of end user collaboration tools and platforms
  • Experience providing executive support, excellent customer service and communication skills
  • Tier 3 incident resolution/root cause analysis experience
  • Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  • Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions.
  • Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
  • Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
  • Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  • Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  • Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Preferred Qualifications:
  • Experience with Mobile Device Management.
  • Citrix Administration (XenApp, XenDesktop, Studio, MCS)
  • System Center Configuration Manager (SCCM)
  • Application packaging and deployment.
  • Image development & management
  • Industry related certification
  • Microsoft MSCE
If you have the described qualifications and are interested in this exciting opportunity, apply today!

About Genesis10:
Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at URL blocked - click to apply “Genesis10 is an Equal Opportunity Employer, M/F/D/V”

Skills required

User Interface
Web Application Development
Cascading Style Sheets (Css)
Javascript (Programming Language)
Responsive Web Design
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Genesis10 is a professional technology services firm providing staffing, workforce optimization and domestic outsourcing solutions. The company was founded in 1999 and is dedicated to providing talent and talent services in support of our client's growth and business-as-usual initiatives in a cost effective manner, onsite or onshore. Genesis10 has more than 150 clients ranging from Fortune 100 to mid-cap companies.

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