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Customer Service Rep - Comfort Care Transportation - San Antonio, TX

UnitedHealth Group San Antonio Full-Time
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Working in a call center environment under supervision, this position handles inbound calls from members, providers and clinic staff. Contacts will include adding, canceling or changing patient transport schedules, confirming dispatch, relaying accurate information and documenting significant information in a timely and professional manner.
Primary Responsibilities:
  • Communicates via telephone with members, providers, clinic staff, vendors and coworkers
  • Responds to or refers incoming calls in a prompt, pleasant and professional manner
  • Remains in the call queue at all times unless permission to leave is granted
  • Confirms pick-ups and returns, address spelling and verification of addresses using the appropriate software
  • Administers schedule additions, changes, or inquiries in the appropriate database within required timeframes
  • Informs management on out of area transports
  • Codes, documents, tracks and resolves all incoming calls and actions taken in core systems
  • Process scheduling requests in a timely fashion
  • Works effectively in a structured, production environment
  • Adheres to daily schedules and assignments
  • Works with management team to identify and forward potential Quality of Care complaints
  • Maintains strict member and company confidentiality
  • Performs other related duties as assigned

Required Qualifications:
  • High school diploma or GED equivalent
  • 2+ years of customer service experience
  • Ability to read maps and understand relation of distance to time
  • Ability to work effectively in a fast paced call center environment
  • Strong desire to work with the elderly
  • Excellent demonstration of caring and compassion
  • Excellent oral and written communication skills
  • Excellent listening skills
Preferred Qualifications:
  • Bilingual (English and Spanish)
Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)
 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Customer Service Rep, Comfort Care Transportation, San Antonio, TX, Texas
 

Recommended skills

Spanish Language
Multilingualism
Scheduling
English Language
Confidentiality
Active Listening
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Job ID: 2551_822424

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UnitedHealth Group is Fortune 5 and working to create the health
care system of tomorrow.  We can’t do it alone.  We need your help,
skills and drive to serve others.  
Consider your future: workatuhg.com

Our industry is focused on innovation and change. You can expect
to work a little harder, because we aim a little higher to meet the rapidly
evolving needs of healthcare.  We expect more from ourselves as well as
those who share our passion for excellence. If you’re open to that challenge,
you’ve come to the right place. Yes, we’ll test your skills, then help you to
build more. 

Through our family of businesses and a lot of inspired
individuals, we're building a high-performance health care system that works
better for more people in more ways than ever.

If you would describe yourself as compassionate, decisive, and
built for speed, we want to hear from you.  This is the place to share
your ideas and your passion for making a difference right now. We won’t promise
you the world, but we will promise you the opportunity to do
your life’s
best workSM


Because we recruit talent for a diverse range of areas - from
finance and nursing to customer service, marketing, legal and beyond – chances
are, we’ll have an opportunity for you.

UnitedHealth Group Values:

Just like you, we’re driven by values that are guiding our way
forward:

Integrity
– Honor commitments. Never compromise ethics. 
Compassion – Walk in the shoes of people we serve, and those with whom
we work.
Relationships – Build trust through collaboration.
Innovation – Invent the future, learn from the past.
Performance – Demonstrate excellence, in everything we do.

With these values as our foundation, and through the talents,
drive and compassion of people like you, UnitedHealth Group will transform
health care. And we’ll continue our evolution as a company, making an even
greater positive impact on the lives of those we serve. 

Consider your future:
workatuhg.com

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