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Company Contact Info
- Franklin Township, NJ 08873
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Customer Service Specialist
Kforce Finance and Accounting • Franklin Township, NJ
Posted 23 days ago
RESPONSIBILITIES:Kforce has a client in search of a Customer Service Specialist in Somerset, New Jersey (NJ). Summary: The Customer Service Representatives provide front line customer contact and direct support to all customers. They perform tasks related to all aspects of customer support with the goal of making each customer contact easy and a pleasant experience. Responsibilities:
- Provide excellent call coverage for incoming calls
- Make some outbound calls to customers as needed regarding inquiries, order status, and services
- Answer basic questions regarding the products/services
- Enter orders
- Update customer info
- High School diploma or equivalent/GED required
- Minimum 1 year of customer service call center experience
- Teamwork, flexibility, and reliability
- Attention to detail and follow up skills
- Pleasant, professional manner, excellent written and verbal communication, including listening and clear speech
- Positive attitude and empathy
- Ability to multi-task
- Ability to work independently and with a team
- Proficient in Outlook, Internet, MS Office and Excel