Resolve delinquent accounts of customers while providing quality customer service on inbound and outbound calls.
Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test.
Makes arrangements with the customers to pay balance in full or set up the best possible arrangements.
Documents all collection activity in the client/GC system in a concise and accurate manner.
Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews.
Maintains good public relations.
Cope with high-stress environment caused by speaking with emotional callers.
Adhere to Company attendance, punctuality, and meal and rest break requirements
Maintain concentration and focus in order to meet performance goals
React positively to an ongoing, changing environment
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Maintain good working relationship with assigned supervisors and coworkers
Work safely without presenting a threat to self or others
Perform additional duties as required by management
High School Diploma or GED is required
6 months of collections experience or 1 year of customer service experience preferred
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.
Skills & Abilities:
Speak articulately and clearly
Interpret a constant flow of information
Work with and apply basic mathematical concepts
Deal with difficult interactions with customers effectively
Respond to customer inquiries and statements effectively
Write in a clear and concise manner
Manage time effectively
Solve problems or issues that may come up
Concentrate and focus for extended periods of time
Cope with high-stress and changing environment
Remain alert at all times
Adhere to policies and procedures
Adhere to work schedule and punctuality requirements
All job offers are contingent upon completion of background checks.
GC Services is an equal opportunity employer: M/F/Disabled/Vet
Help us improve CareerBuilder by providing feedback about this job:
Report this job
Report this Job
Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to ourTrust and Site Security Team
Job ID: 3076
privacy and protection,
when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder
Terms and Conditions
for use of our website. To use our website, you must agree with the
Terms and Conditions
and both meet and comply with their provisions.