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Technical Support Specialist

Medix Ridgewood, NJ Contractor
$18.00 - $21.00 / hour
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JOB POSTING

Medix is currently seeking a skilled Technical Support Specialist for an exciting contract job opportunity with one of our top healthcare clients in the Ridgewood / Paramus area.

About our client / About this position
With more than 4000 employees, our client is one of the largest health systems in the Northern New Jersey / Southern New York area. They are seeking a Desktop Support specialist who can provided dedicated in-person technical support on a wide range of issues, focused on supporting doctors, nurses, clinicians and other hospital administration staff.

The primary responsibilities for this Technical Support Specialist will include:

  • Working the first shift (8:00 - 4:30), Monday - Friday
  • Providing dedicated technical troubleshooting and support for Windows 10 machines running Microsoft Office 365
  • Responding to trouble tickets for physical (in-person) technical support. Tickets are opened and managed in the Cherwell system.
  • Building new employee workstations and imaging using Symantec Ghost
  • Help map and troubleshoot networked printers
  • Typical IT assistance will include conducting root-cause investigation, analysis and troubleshooting for Windows Operating Systems, O365, Password-resets, rebooting computers, accessing networked printers, network connectivity, etc.
  • Communicating with, and offering exceptional customer service to all levels of clinical end-users, from hospital administration staff to experienced Doctors and Nurses.

Required Experience & Qualifications

  • Required High School Diploma (Associate's Degree Preferred)
  • A minimum of 12 months professional experience
  • CompTIA A+ or HDI Certifications preferred
  • A good understanding of Microsoft office operating systems and business applications (O365)
  • Use of Trouble Ticketing systems such as Cherwell, ServiceNow, Footprints, Remedy, Ivanti, etc.
  • Microsoft Active Directory or Password re-set experience
  • VPN and Wifi Connectivity troubleshooting
  • Offering exceptional customer service

Location: Ridgewood, NJ
Position Type: Contract
Duration: 3+ Months
Compensation Range: $18 - $21 / hour W2

Additional Information:

For all W2-hourly employees of Medix, you will have the option to enroll in our talent benefits program. This includes several options for Medical, Dental, Vision and & Prescription Drug coverage. In addition, Medix offers an industry best-in-class 401K plan, with employer matching for up to 6% of eligible pay. There is also an accrued PTO / time off plan included at no extra cost.



 

Skills required

Customer Service
Technical Support
Problem Solving
Information Technology
Troubleshooting (Problem Solving)
Customer Support

Location

About the company

Salary Details

Based on Job Title, Location and Skills
$19
Below Avg. Average Above Avg.
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Job ID: 87594

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