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Help Desk Support Tier 2

SNI Technology McLean VA Full-Time
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We are a growing IT Managed Services firm supporting small and mid-sized businesses in the DC Metro area. We are seeking qualified Tier II Support Consultants to join our team. Regular travel to clients in the DC Metro area is a requirement. Candidates must have prior experience working for an IT support company supporting external clients or similar field experience working with multiple sites.

Responsibilities:

- Answer help desk calls and maintain tickets in help desk ticketing system
- Provide remote and onsite support
- Manage, maintain, troubleshoot and support networks, hardware, software, and other related peripherals
- Install and support new desktops, laptops, servers, networks, and printers
- Review and respond to remote monitoring and management (RMM) system alerts and notifications

Requirements:

- Minimum of 4 years experience in a technical support/network admin role
- Experience with PC hardware installation and maintenance
- Experience with software installation and support
- Experience supporting Windows operating systems and Office applications
- Experience with Windows Server, networking, and email systems (Exchange, Office 365)
- Experience with network storage management including backup and restore
- Experience with Mac hardware and OS X a plus
- Excellent time management, communication, and customer service skills
- Reliable transportation for onsite support



About Us:


We partner with small and mid-sized organizations to provide IT support and cloud services. We assist companies in achieving the same systems reliability, efficiency and integrity available to organizations with large in-house IT departments but at a fraction of the cost. We strive to make IT understandable and accessible while working with you to determine the best possible solutions for your business needs. We also handles project-based work such as email migrations, hardware upgrades, virtualization initiatives, infrastructure consulting, as well as office move planning and build out consulting.

 

Recommended skills

Networking
Peripheral
Help Desk
Installations (Computer Systems)
Installations (Manual/Mechanical)
Troubleshooting (Problem Solving)
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Job ID: 347792

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SNI Technology Makes Inavero's 2017 Best of Staffing Talent List!

SNI Technology® is one of the fastest growing technology recruitment companies in the country specializing in technical careers and temporary jobs. We uniquely align with our clients and the candidates we represent, because our staff is hired from the industry we serve.
 

We offer technical talent and employment opportunities on a contract, contract–to–hire, and a direct–hire basis in a wide variety of disciplines from helpdesk professionals to the most cutting-edge software architects.

We strive to help clients maintain their corporate strength and focus, while we show our ability to attract top tier technical professionals to supplement or expand their staff. Our recruiting team stays very active in the technology community, so we have specific knowledge of local employment conditions, technical trends, and pending shifts or upgrades that can impact how technology supports your business. We don’t tap into the technical community to find the talent you need – we are a part of it.

Whether a system upgrade or a complete software development project is on the agenda; we have proven technology professionals ready to ensure your success.

If you’ve worked with employment firms in the past, we guarantee you’ll notice the difference!

SNI Companies®, the parent company of SNI Technology specializes in the placement of Accounting & Finance, Administrative, and IT candidates on a temporary and full-time basis through it's Accounting Now, Staffing Now, and SNI Technology divisions. With revenues in excess of $100 million, SNI Companies ranks among the top 100 U.S. staffing companies and was recently named one of the fastest growing private staffing companies in the country by Staffing Industry Analysts. Based in Des Moines, Iowa, SNI Companies has over 40 offices in the Midwest, Northeast, Mid-Atlantic and Southeast to best serve our job seekers and clients.

Find technical careers and temporary jobs at a SNI Technology recruitment location near you!

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