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Customer Service Rep

QTI Group Middleton Full-Time
$15.00/ hour
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Our client located on the west side of Madison has an immediate need for a temp to hire Customer Service Representative opportunity. This position will operate 8:30 a.m. until 5:00 p.m., Monday through Friday. Candidates who have at least one year of prior customer service experience are preferred. This role offers a pay rate of $15.00 per hour, apply today for consideration!


  • Respond to phone calls in a timely fashion, answer inquiries and direct calls as needed
  • Maintain a current and ongoing working knowledge of product and regulation information
  • Establish rapport and trust with all customers, and ensure a quality and meaningful experience
  • Participate and contribute during scheduled team meetings
  • Safeguard confidentiality, privacy and security of organization and customer (PHI) information
    Train and mentor new hires within areas of expertise
  • Demonstrate core values and behavioral competencies outlined by the company
  • Other administrative duties as assigned


  • High school diploma, GED, or equivalent required
  • Associate degree in Business or related field preferred
  • Minimum of one year of customer service experience required
  • Previous experience providing external services preferred
  • Prior experience and working knowledge of COBRA preferred
  • Working knowledge of MS Office, specifically Word, Excel and Outlook
  • High attention to detail and great organizational skills
  • Strong verbal and written communication skills
  • Ability to work in a fast paced environment while maintaining integrity and strong reasoning skills
  • Willingness to submit to a background check

Recommended skills

Attention To Detail
Verbal Communication
Written Communication
Client Rapport
Microsoft Excel


Salary Details

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

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Customer Service Rep
$15.00/ hour
Estimated Salary: $65K
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Job ID: 106479


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At The QTI Group, we have a knack for matching talent with culture and culture with talent. It’s something that comes with open, honest communication-a skill we’ve honed through years of sharing knowledge and building connections within our communities. We do this because we believe the well-being of you and everyone else is more than professional. It’s personal. Whether you’re looking for a temporary, contract to hire or direct hire position, we provide effective and personalized job search and application options. Best of all, our wide-reaching network offers you more choices to consider, including jobs at all skill levels.

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