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Manager, Revenue Cycle Correspondence & Complaint Resolution job in Marietta at WellStar Health System

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Manager, Revenue Cycle Correspondence & Complaint Resolution at WellStar Health System

Manager, Revenue Cycle Correspondence & Complaint Resolution

WellStar Health System Marietta, GA Full Time

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.


Manager RC Correspondence and Complaint Resolution reports to Director Customer Service. Develops and
implements policy designed to expedite cash flow, and streamline processes pertaining to referral, working, and
resolution of accounts. Responsible for resolution, tracking, and reporting of all customer concerns/complaints. Must
be a diplomat, speaker, trainer, motivator, and coach. Assists with Revenue Cycle tasks and requests as needed and
other duties as assigned. Management skills are required in the daily operations of assigned area and in the
supervision of subordinate staff. It is imperative to maintain a good working relationship with management, staff, and
external contacts such as insurance representatives. The Manager Correspondence and Complaint Resolution
position requires the use of independent judgement and decision making; as well as strong analytical, problem
solving, and leadership skills. Ixternal contacts include all levels of staff and management, including physicians,
management, and staff. External contacts include insurance companies, state and federal agencies, outside
accounting firms and auditors; resolving problems and issues, and discussing sensitive and confidential information.

Required Minimum Education:
BA or BS, preferably in Business, Accounting, Finance, or ten (10) years commensurate work experience required.

Required Minimum Experience:
Four (4) years experience in healthcare preferred, claims processing management, or other management, or other
management role in a healthcare environment. Three (3) years previous supervisory experience in hospital customer
service and collections experience preferred.

Required Minimum Skills:
a. Broad proven practical experience in hospital billing, follow up, and customer service
b. Knowledge of hospital billing process and revenue cycle environment
c. Knowledge of state and federal regulations as they pertain to collection processes and procedures
d. Knowledge of and skill in the use of computers and related systems and software
e. Knowledge of insurance plan payment practices and billing requirements
f. Knowledge of and detailed understanding of managed care agreements
Required Minimum Essential Skills
a. Skill in problem solving in a variety of settings
b. Skill in motivating and directing the work and activities of staff with the ability to effectively delegate
c. Skill in technical and professional accounting
d. Skill in good oral, writen, and interpersonal communication, grammar, and spelling
e. Skill in time management and project management
f. Ability to effectively conduct regular department meetings
g. Ability to work cooperatively in a team environment
h. Ability to set climate for performance at optimum levels
i. Ability to establish and maintain a cohesive work team
j. Ability to work efficiently under pressure
k. Ability to apply appropriate supervisory, management, and leadership techniques in an operational setting
l. Ability to work independently and take initiative
m. Demonstrates a commitment to continuous learning and to operationalize that learning and top
operationalize that learning
n. Ability to willingly accept responsibility and/or delegate responsibility
o. Ability to deal effectively with constant changes and be a change agent
p. Ability to deal with difficult people and/or difficult situations effectively
q. Ability to set priorities and use good judgement for self and staff

Recommended Skills

  • Accounting
  • Analytical
  • Billing
  • Business Process Models
  • Cash Management
  • Claim Processing
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Job ID: 2021-72123

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