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Customer Service Support Specialist

Kforce Finance and Accounting San Diego Contractor
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Kforce has a client that is seeking a Customer Service Support Specialist in San Diego, California (CA). Essential Functions:
  • Answers phone inquiries from internal and external customers for product information, phone orders and order status and shipment tracking and delivery confirmation
  • Responsible for primarily processing domestic customer orders, credits and returns
  • Promptly researching and resolving customer inquiries
  • Maintaining and updating data in ERP and Virena systems
  • Maintaining daily operations of routine work, new assignments and special projects
  • Processing and sending reports to cross functional teams
  • Inputs orders received via EDI, fax, phone and e-mail
  • Inputs Technical Support free goods orders, credits and returns
  • Processes credits, replacements and returns
  • Coordinates shipment logistics from multiple warehouses
  • Research and resolve customer inquiries such, shipment discrepancies, credits, returns and replacements
  • Coordinates special approvals with customers (ex. short dated product approval)
  • Fulfill literature requests and customer promotions
  • Manages and maintains distributor and end use customer information (pricing, addresses, etc.) in our ERP and company network systems
  • Facilitates creating new customer accounts in our ERP system
  • Assist with creating and maintaining customer accounts related to instrument tracking in our ERP and Virena systems
  • Provides customer support for internal departments
  • Responsible for providing scheduled and ad hoc reports to cross functional departments
  • Provides support for ad hoc request and other ancillary duties


  • High School diploma or GED / equivalent
  • 6+ years of related customer service experience including data entry and order processing
  • Call center experience preferred
  • Customer Service leadership experience preferred
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Recommended skills

Order Processing
Customer Support
Customer Service
Enterprise Resource Planning
Call Centers
Data Entry


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Customer Service Support Specialist
Estimated Salary: $69K
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Job ID: FAWQG1849602


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