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  • Avon, IN

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Teller/Service Center Representative

Teachers Credit Union • Avon, IN

Posted 2 months ago

Job Snapshot

Full-Time
Banking - Financial Services
Customer Service

Job Description

Teller/Service Center Representative


We are searching for an experienced Full-Time Teller/Service Center Representative at our Avon Service Center.
Avon, Indiana 46123

Essential Function

Performs financial transactions efficiently and accurately, and providing quality member service in a professional manner. This position must also focus on building relationships and expanding TCU’s wallet share.

Primary Responsibilities & Duties

  1. Maintains a high level of member service in accordance with the TCU Service Expectations.

  2. Responsible for maintaining a high level of confidentiality with regard to member account information.

  3. Ability to speak with members in an informative, knowledgeable, and helpful manner about TCU products and services to generate quality sales referrals.

  4. Responsible for processing member transactions in a proficient and accurate manner within security guidelines.

  5. May assume additional teller functions such as drawer audits, member account maintenance, and vault duties.

  6. Responsible for discovering problems, needs, and opportunities by listening for clues in conversations, asking open-ended questions, completing fact-finding follow-ups, researching members’ accounts, making outbound and follow-up calls, and assisting with product promotions.

  7. Assumes additional duties as assigned by supervisor/manager.

  8. Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union.

Specific Skills

  • Communication and human relation skills needed to interact with the membership in a professional environment.

  • Ability to proactively problem solve by demonstrating concern and empathy while seeking a solution that is in the best interest of the member and TCU.

  • High level of TCU product knowledge with a full understanding of needs based selling.

  • Proficient cash handling skills.

  • Ability to work in a fast-paced sales environment. 

  • Ability to lift to 15 pounds at times due to coin bags associated with locations that have counting machines.

Accountability

  • Responsible for using product knowledge to cross-sell and clearly communicate product features to staff and members.

  • Must have a full understanding of needs based selling, practice and use of Discovery Selling techniques in accordance with TCU’s Sales Process.

  • Responsible for daily decisions made within established guidelines set by the supervisor/manager, meeting pay-for-performance goals and displaying a positive image of the Credit Union.

  • Accountable for understanding and applying TCU policies and procedures relating to the Bank Secrecy Act (BSA/AML, CIP and OFAC).

  • Responsible for using all identified security precautions with regard to cash, checks and account management.

  • Accountable for Performance Management Goals as agreed upon with Supervisor.


Minimum Requirement

  • High School Diploma, GED or equivalent certification.

  • One or more years of retail sales and/or cash handling experience or equivalent experience within a financial institution or related field.



Non-Exempt

Hourly Wage

13.50 - 16.88

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Job ID: req262
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