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  • St. Petersburg, FL

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Customer Service Specialist

CORESTAFF Services • St. Petersburg, FL

Posted 1 month ago

Job Snapshot

Full-Time
Experience - 2 years
Other Great Industries
Customer Service

Job Description



Customer Service Specialist

Monday - Friday 8:00 a.m. - 5:00 p.m. (8 hour shifts)

4 month position; paying $14.50 per hour.

POSITION SUMMARY:

Interacts with customers and meter installation vendor; gives information in response to inquiries about smart meter deployment. Typical

JOB DESCRIPTION:

  • Takes care of and settles customer concerns about new smart meters.
  • Receives and processes orders for unsafe conditions, revenue assurance, disconnects and reconnects.
  • Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how.
  • May talk with internal/external customers by phone or in person to ensure the best service possible.
  • Consults with meter vendor installation vendors to obtain information and assist in meter exchange process.
  • Investigates and corrects errors, following customer and company records.
  • Perform program data management activities as needed, including, running reports, updating data.
  • Refers claims/theft to appropriate departments for investigation.
  • Coordinates customers' service needs with other departments as required to ensure high customer service.
  • 5-7 years’ experience.

IMPORTANT INFORMATION:

If you have had any responsibility for or participation in judicial, administrative, regulatory or other oversight proceedings involving Duke Energy or any of its affiliates, please identify the agency or department, the dates of your employment, and the nature of your responsibilities, including a list of any proceedings involving Duke Energy or any of its affiliates. NOTE: Only answer this question if you have worked with the government or other agency involved with Duke Energy oversight.

Corestaff Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. Corestaff Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.

Job ID: JO000088098
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