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Desktop Technician

DISYS Spring Full-Time
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Desktop Support

We have a client that is a Fortune 50 company in the oil and gas industry that is looking for Desktop Support Consultants that are very customer service focused. They are an industry leader in the development and application of technology. They pursue high-impact technologies that can significantly improve their projects, operations, and products. Ongoing technology investments, supported by dedicated technology centers, provide the company with competitive advantages in key aspects of their business. The ideal candidate will come from a customer service environment.

Desktop Support
Responsibilities:
Technical / Customer Service
* Perform comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals
* Install, configure, and troubleshoot core end user software (Office, LYNC, etc.) and non-core software (specialized applications) as needed
* Troubleshoot and install network and networked peripherals (Wi-Fi, mifi, etc.) issues
* Document troubleshooting steps applied in ticketing system
* Update Customers regarding local user communications
* Monitor ticket closeout in a timely fashion
* Liaison with 3rd level support teams during problem resolution
* Update physical assets within asset management tracking system
* Educate customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices
* Perform customer service representative responsibilities (Helpdesk level 1 duties and customer intake) as needed (Smart Card, Account unlocks, password resets, etc.)
* Document all processes and procedures as needed and share findings with peers
* Look for ways to better engage our customers, ensure they walk away more productive, and become enthused about IT with each interaction
Planning & Reporting
* Provide summary of metrics as requested by management (as requested / required)
* Share findings, best practices, improvements with IT Solution Center Coordinators and other resources


Desktop Support
Technical Skill Requirements
2 years prior experience in PC Support and Maintenance required
1 year prior experience in a helpdesk or customer service related field
Strong understanding of Client based Operating Systems
* Windows 7
* Windows 8.1
Strong ticketing system experience

Proficient understanding of level 1 Helpdesk services
* Account unlocks (computer, email, mobile devices)
* Password Resets
* Active Directory (and related tools/features)
* Ticket creation and documentation
* Smart Cards
Strong understanding of end user hardware
* Dell Laptops / Microsoft Surface Pro / Dell Venue
* Mobile Devices (iOS, Android, Windows)
* Mobile / wireless technologies (Wi-Fi, mifi, etc.)
* Printers (personal and network), Multi-Function Devices (MFD), and other peripherals
Strong knowledge of client based applications
* Microsoft Office Products
* SharePoint
* LYNC / VOIP
* Antivirus Products
* Active Directory
* Citrix
* VPN
* Application Delivery Software (SCCM, Alteris) and application installations
Proficient with common network protocols (TCP/IP) for device connectivity issues
Soft Skill Requirements

Excellent Communication Skills
* Professional
* Willingness (outgoing / not shy)
* Clear
Excellent Customer Service Skills
* Calm (diffuse situations)
* Treats everyone as a VIP
* Personable
* Good Listener
* Shows Empathy
Strong desire to share and assist others

Strong analytic problem solving skills
* Stays abreast of latest technology
Excellent Work Ethic
* Self-Motivated
* Positive Attitude
* Reliable / Punctual
* Takes Ownership
* Attention to Detail

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.

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Desktop Technician
Estimated Salary: $91K
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Job ID: BHJOB8895_266982

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Our vision is to be a global business partner, delivering highest quality and most consistent services at the best value to clients worldwide. Incorporated in 1994 as a certified Minority Business Enterprise, DISYS has posted exponential growth and currently ranks as the second-fastest growing staffing firm with revenues exceeding $300 million. DISYS is headquartered in McLean, Virginia, with offices and delivery locations worldwide in North and South America, Europe, and the Asia Pacific region.

Digital Intelligence Systems, LLC (DISYS) is an IT staffing and managed services company with core services in:

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