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Helpdesk Specialist (Tier 1.5)

Apex Systems Rockville Contractor
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Helpdesk Specialist Candidates Needed!!!

Apex Systems is seeking several Tier 1 and Tier 1.5 Help Desk Specialists for a recently awarded Federal contract in Rockville, MD. If qualified and interested, please send resume to Susan Blyler at Email blocked - click to apply

Contract: Currently in Option Year 1 of 4 (contract through 2023 if all option  years awarded)

Clearance: Must be able to obtain/maintain a Public Trust clearance

Duties and Responsibilities 
Provide technical support via telephone, e-mail, and in-person, to our Federal Government customer. Provide first-level support solutions for hardware, software, and applications, or escalate to Tier II as necessary. Collaborate with IT team and vendors to provide excellent customer service. Report any server or application outages. Consult with lead technicians to resolve user problems as necessary. 

Minimum Qualifications 

•         High School diploma

•         Must be flexible to support call center from 6am-9pm Monday – Friday

Preferred Qualifications 

•         MCP

•         A+

•         Some college or college degree

Required Knowledge, Skills, and Abilities 

  • Excellent customer service skills
  • Ability to remain focused
  • Ability to follow procedural guidelines and document thoroughly
  • Good communication skills
  • Ability to interact with customers in a polite and professional manner
  • Exceptional telephone etiquette
  • Strong listening skills
  • Effective conflict resolution skills including appropriate handling of angry or frustrated clients

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178


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Apex Systems is a division of the 2nd largest IT staffing and services firm in North America. From consulting to staff augmentation, we connect top tech talent with great companies in all industries.


Apex earned Inavero’s Best of Staffing™ Client Diamond and Talent Awards for providing superior service to clients and job seekers, putting the company in the top 2 percent of all U.S. staffing agencies.


We take the time to understand a candidate’s talents and needs to ensure a good match with companies for contract, contract-to-hire, and direct hire positions. Each recruiter within Apex is focused on a specific skill area within infrastructure, applications, and project management. This focused discipline enables our local recruiters to work directly with our candidate’s and focus their talent on the right position at the right time.


We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including communications, energy, financial services, government services, healthcare, technology, and utilities. 


Apex has branches in over 70 locations across the U.S. and Canada and more than 1,000 employees dedicated to supporting the needs of our clients and contract team members. Visit www.apexsystems.com to find a local branch or connect with an Account Manager or Recruiter.

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