Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default4

Helpdesk Specialist (Tier 1.5)

Apex Systems Rockville Contractor
Apply Now

Helpdesk Specialist Candidates Needed!!!

Apex Systems is seeking several Tier 1 and Tier 1.5 Help Desk Specialists for a recently awarded Federal contract in Rockville, MD. If qualified and interested, please send resume to Justin Ford at Email blocked - click to apply

Contract: Currently in Option Year 1 of 4 (contract through 2023 if all option years awarded)

Clearance: Must be able to obtain/maintain a Public Trust clearance

Duties and Responsibilities 
Provide technical support via telephone, e-mail, and in-person, to our Federal Government customer. Provide first-level support solutions for hardware, software, and applications, or escalate to Tier II as necessary. Collaborate with IT team and vendors to provide excellent customer service. Report any server or application outages. Consult with lead technicians to resolve user problems as necessary. 

Minimum Qualifications 

•         High School diploma

•         Must be flexible to support call center from 6am-9pm Monday – Friday

Preferred Qualifications 

•         MCP

•         A+

•         Some college or college degree

Required Knowledge, Skills, and Abilities 

  • Excellent customer service skills
  • Ability to remain focused
  • Ability to follow procedural guidelines and document thoroughly
  • Good communication skills
  • Ability to interact with customers in a polite and professional manner
  • Exceptional telephone etiquette
  • Strong listening skills
  • Effective conflict resolution skills including appropriate handling of angry or frustrated clients

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

 

Skills required

Technical Support
Information Technology
Operating Systems
Computer Hardware
Telecommunications
Server (Computer Science)
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 964455

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

WHAT WE DO:

Apex Systems is a division of the 2nd largest IT staffing and services firm in North America. From consulting to staff augmentation, we connect top tech talent with great companies in all industries.

OUR CREDENTIALS: 

Apex earned Inavero’s Best of Staffing™ Client Diamond and Talent Awards for providing superior service to clients and job seekers, putting the company in the top 2 percent of all U.S. staffing agencies.

SUPPORTING OUR CONTRACT EMPLOYEES:

We take the time to understand a candidate’s talents and needs to ensure a good match with companies for contract, contract-to-hire, and direct hire positions. Each recruiter within Apex is focused on a specific skill area within infrastructure, applications, and project management. This focused discipline enables our local recruiters to work directly with our candidate’s and focus their talent on the right position at the right time.

WHO OUR CUSTOMERS ARE: 

We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including communications, energy, financial services, government services, healthcare, technology, and utilities. 

WHERE WE ARE: 

Apex has branches in over 70 locations across the U.S. and Canada and more than 1,000 employees dedicated to supporting the needs of our clients and contract team members. Visit www.apexsystems.com to find a local branch or connect with an Account Manager or Recruiter.

View the full profile