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Customer Service Representative

Medix Rolling Meadows Full-Time
$14.00 - $14.42 / hour
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Overview of Responsibilities

They will be assisting members enroll into their benefits. The majority of the calls are to retirees, so clear communication is imperative. Candidates will be speaking to members in the form of calls, instant messages and emails. They help walk through the benefitexpress software and begin the enrollment process. During this call, they will be required to document information and work between 3 different systems. !

They should expect to make about 50-70 calls a day. They will learn all of the complexities of insurances like Cobra, FSA, QLE (qualifying life events), and others.

Superb Customer Service Skills Commitment to showing up as expected Critical thinking skills Previous Call Center Experience Professional Services experience

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer


About the company

Salary Details

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Below Avg. Average Above Avg.

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Customer Service Representative
$14.00 - $14.42 / hour
Estimated Salary: $64K
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Job ID: 86782


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