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Company Contact Info

  • Newport News, VA 23605
  • Diane Jones

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Customer Service Representative - Hampton, VA

Kelly Services • Newport News, VA

Posted 27 days ago

Job Snapshot

Full-Time
Travel - None
$12.00 - $13.00 /Hour
$12.00-$13.00 Per Hour
Other Great Industries
Customer Service, Admin - Clerical

Job Competition

75+

Applicants

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Job Description

- Responds to incoming customer calls and assist enrollees in selecting a CMO and PCP, request a change in PCP, request general information about accessing services in the GF program, discuss problems, resolve issues and document complaints. - Process enrollment, disenrollment and change related requests. - Maintains updated knowledge of all GF program information and policies and procedures and program changes. - Performs consumer outreach and education as needed. - Remains courteous, helpful, and sensitive to consumer needs at all times. - Remains unbiased and maintains consumer confidentiality. - Raises issues of concern and/or problems to the attention of a Team Lead - Conducts research and follow up on problematic cases as needed. - Perform other duties as assigned by management.

Job Requirements

Associate's degree or relevant years of experience preferred; two years of human services and or customer service experience and knowledge of the community to be served desirable; ability to interact courteously and effectively with culturally diverse populations; strong organizational, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently; bi-lingual capabilities a plus.
Job ID: US6430DJ_24941857
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