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Customer Service Specialist

ITAC Solutions, LLC Huntsville, AL Full-Time
$41,805.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
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What you’ll be doing (duties of this position):
The CSA will support software applications and be the primary liaison between users and product development organizations. The agent will be able to investigate, diagnose, and solve complex technical problems. 

  • Provide phone, web, and email support
  • Be able to replicate complex customer issues
  • Perform extensive troubleshooting of key software and hardware components
  • Take ownership of technical incidents and coordinate resolution with services or product development teams when necessary
  • Train customers in system operation and software functionality
  • Keep abreast of new company products and services
  • Utilize social media to respond to customer complaints and praise
  • Contributes to team effort by accomplishing related results as needed
  • After-hours support-on rotation

What you’ll need to be considered (requirements):

  • Associate’s or Bachelor’s Degree in MIS, CIS or other related Technical field
  • Two to four years of technical troubleshooting experience is a plus
  • Experience in providing customer support is a plus
  • General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases
  • General technical knowledge of VMWare, Networking, GPS technology
  • Knowledge of XML and HTML
  • Ability to understand software configurations, system maintenance and installations
  • Readiness to learn new technologies at lightning speed
  • Commitment to providing an exceptional experience to our customers
  • Ability to work a flexible schedule or be on-call on a rotating basis
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Ability to comprehend the product line and to communicate the value proposition to prospects and customers
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Excellent presentation skills, verbal and written communication skills, and interpersonal skills
  • Proficient in using Microsoft Office Suite applications
  • Training will be provided; however, any advance experience in Salesforce and Oracle’s Siebel is a plus
  • Successful background check at company and customer level
 

Recommended skills

Scheduling
Time Management
Interpersonal Skills
Communication
Multitasking
Sql (Programming Language)

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

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What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$41,805
Avg. Yearly Salary

Career Path

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Customer Service Specialist
$41,805.00 (Careerbuilder est.)
Estimated Salary: $70K
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Job ID: BHJOB8234_24588

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