Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
On the next page, you'll build a resume in 3 steps thanks to our AI technology
8-15 characters
Contains Number
Contains Lowercase
Contains Uppercase
Contains Special Character
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default2

Customer Care Specialist

Franklin Energy Charlotte, MO Full-Time
$36,807.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
Apply on company site


Description

Position at Franklin Energy

POSITION SUMMARY


We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy saving goals.


The Customer Care Specialist is primarily responsible for providing a high level of customer satisfaction by promoting participation in energy efficiency programs. This position is also responsible for addressing and resolving customer inquiries, problems, and complaints in accordance with company policies and procedures. You will also be working with others who are passionate about energy efficiency and making a positive impact on the industry.


ESSENTIAL DUTIES AND RESPONSIBILITIES


This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.


  • Answer incoming customer telephone calls and log all calls

  • Work across multiple programs and phone lines and ability to transfer calls

  • Promote participation in energy efficiency programs that the customer may qualify for

  • Address and resolve customer inquiries, regarding products, services, billing, etc.



  • Establish and maintain positive working relationships with customers by ensuring a high level of customer service

  • Address and resolve customer complaints and make recommendations

  • Make outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to a qualifying customer

  • Follow-up on customer calls not immediately resolved

  • Provide accurate and timely information regarding the status of customers' application and rebate checks



  • Enter all required information into computerized systems to create and maintain the customer database.

  • Provide inside support to Program Manager, Energy Engineers and Energy Advisors as needed

  • Communicate with customers via alternative media


Education and Experience



  • High School diploma or equivalent

  • Associates Degree - Preferred

  • 1-2 years of previous customer service experience


Required Skills, Knowledge and Abilities



  • Strong customer service and communication skills

  • Must be able to handle a wide work variety and work in a fast-paced environment

  • Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload

  • Ability to identify and resolve project application issues with customers and trade allies

  • Knowledge of program parameters and levels of service



  • Proficient in Microsoft Office, specifically Word, Excel and Outlook

  • Strong data entry skills in entering information in tracking systems/databases

  • Ability to communicate effectively, both verbally and in writing with customers, clients and employees

  • Ability to analyze and interpret data and solve practical problems

  • Knowledge of mathematical concepts such as fractions, percentages and ratios



  • Proficient in English and Spanish - Preferred

  • Ability to work flexible hours

  • Reliable transportation


Licenses & Certifications



  • Valid driver's license


Travel Requirements


  • Willingness to travel less than 10% of the time


PHYSICAL DEMANDS AND WORK ENVIRONMENT



  • Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls

  • Ability to lift up to 10 pounds

  • Noise Level is typically moderate

  • Employee could be exposed to fumes and/or airborne particles and risk of potential shock



Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.


The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.


An Equal Opportunity Employer


 

Recommended skills

Extroverted
Self Motivation
Attention To Detail
Data Entry
Customer Service
Communication

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$36,807
Avg. Yearly Salary
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: oRsXafwa

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.