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Crisis Hotline Counselor

Youth Villages Knoxville Full-Time
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Company Overview


Youth Villages has been a national leader in the adoption and implementation of research-based treatment philosophies in the field of children's mental and behavioral health. Our commitment to helping troubled children and their families find success spans 30+ years and includes a comprehensive array of programs and services.



If you are looking for a positive career move where you are meeting the challenges of life and striving to make a positive difference, then Youth Villages is the place for you. We are looking for people with a strong sense of purpose and focus to continually build confidence in yourself and our organization.


Program Overview


Our Specialized Crisis Services program serves children and adolescents under the age of 18 who are experiencing a crisis- suicidal, homicidal, physical aggression, or psychosis. The program specializes in working with the client, family, and other systemic key participants to assess the risks versus the protective factors to keep the client and others safe. Specialized Crisis Services provides services 24/7 year-round and strives to use the least restrictive environment. The Youth Villages’ SCS Program uses a systematic treatment model where interventions are parent focused bringing change through the family, school, community, and peer groups; training staff intensively in conducting assessment, crisis management, in-home treatment, and respite care.



Position Overview

  • Manage the 24 hour triage crisis lines
  • Responsible for dispatching the counselors into the community to respond to calls
  • De-escalate and screen calls for safety
  • Complete brief multi-systemic assessments of crisis situations by phone
  • Document calls and follow up with families as necessary and appropriate
  • We are looking for dedicated, creative, compassionate candidates that are able to recognize and preserve the dignity of those we serve and work cooperatively with the community.
Additional Information



Schedules vary and will be discussed in greater detail during the interview process

Youth Villages responds to crisis calls across the state however the triage teams are solely based out of Knoxville and Nashville, TN


Requirements


A Master's Degree in a social services discipline is required
Will consider applicants within 6 months of receiving master's
Degrees that can be considered include: social work, counseling, psychology, guidance counseling, or marriage and family therapy. Other degrees will have to be evaluated further to determine if they meet the qualifications.
A minimum of one year experience counseling children and families is required
Excellent written, verbal, and oral skills
Ability to manage multiple priorities simultaneously
Basic computer knowledge
Ability to maintain a flexible schedule



Experience growth and development through our continuous training as well as tuition and licensure reimbursement or pursue opportunities to advance both clinically and administratively with Youth Villages.



Additional Benefits



Medical, Dental, Prescription Drug Coverage and Vision
Retirement Savings Pension Plan
403 (b)
2 weeks paid vacation
12 paid sick days per year
10 paid holidays

Paid Parental Leave
Mileage & Cell Phone Reimbursement



EOE


 

Recommended skills

Social Work
Family Therapy
Assessments
Adolescence
Scheduling
Psychology

Location

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Job ID: 2019-4814

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