The Engineering and IT Systems Analyst primary responsibility is to oversee the streamlined operation and support of the IT and IT engineering needs. This individual's principal goals are to support and manage all of Westmoreland's business, operations and engineering applications and to attain all IT service level agreements for the user community within the organization.
Essential Duties and Responsibilities:
- Account setup, maintenance and termination in Active Directory, JDE, Microsoft Exchange and Phone System
- Train end users on basic use of computers and phone - log in, compliance, HELPDESK, and VM.
- Setup, manage, monitor, and maintain wired network and wireless networks
- Manage and maintain servers
- Maintain all PCs on business network as well as process systems
- Troubleshoot issues with dust collection and weather stations. Configure and monitor collection PC to ensure compliance with DEQ
- Setup workstations, phones and peripherals for new users
- Maintain adequate spare PCs laptops Peripherals and parts to ensure optimum time on task
- Recover lost and damaged files
- Manage projects or portions of large projects involving IT
- Helpdesk support to 100+ end users
- Provide expert knowledge to engineers and others looking for solutions to issues or simplification of processes
- Work with maintenance to troubleshoot issues in the field and any technical assistance they require with connecting using telephony, WIFI, RS232, RS485, CAT6, etc.
- Adhere to SOX and security requirements and compliance
- Assist visitors and guests with Internet access and audio/video issues in the conference/training rooms
- Install all network accessible software applications AutoCAD, Carlson, etc.
- Where necessary, re-engineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision
- Define and communicate project milestones, service level agreements, and resource allocation to IT management, mine management, department leads, support staff, and end users
- Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines and objectives
- Review performance of local IT systems to determine operating costs, productivity levels, and upgrade requirements
- Benchmark, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT systems
- Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and makes the appropriate award
- Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs
- Develop business case justifications and cost/benefit analyses for IT spending and initiatives
- Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts
- Oversee mine specific provision of end-user services, including help desk and technical support services
- Support and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision
- Oversee negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements
- Establish and maintain regular written and in-person communications with the IT Management, mine management, department heads, and end users regarding pertinent IT activities
Minimum Qualifications and Skills:
- Bachelor's degree with minimum 4 to 5 years' experience in field of computer science or information systems and/or engineering or commensurate experience.
- Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards, including AutoCAD, Carlson, Microsoft Office products and JD Edwards.
- Experience with systems design and development from business requirements analysis through to day-to-day management.
- Knowledge of business theory, business processes, management, budgeting, and business office operations.
- Superior understanding of the organization's goals and objectives.
- Demonstrated ability to apply IT in solving business problems.
- Strong customer service skills.
- Ability to perform research into IT issues and products.
- Highly self-motivated, self-directed, and attentive to detail.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Extensive experience working in a team-oriented, collaborative environment.
- Excellent written, oral, and interpersonal communication skills.
- Ability to present ideas in business-friendly and user-friendly language.
Process Improvements (Business)
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Westmoreland Mining Company began mining in Westmoreland County, Pennsylvania in 1854 as a Pennsylvania corporation. In 1910, we incorporated in Delaware and continued our focus on underground coal operations in Pennsylvania and the Appalachian Basin. We moved our headquarters from Philadelphia, Pennsylvania to Colorado in 1995. Today, we are an energy company with 13 coal mines in the western U.S. and Canada, a stake in an activated carbon plant and char production facility and two coal-fired power generation units. Our headquarters are located in Englewood, Colorado and we have approximately 2,900 employees.
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We believe we are now the sixth largest North American coal producer (as measured by 2013 production of nearly 52 million tons, including Sherritt 2013 production), and we believe that we are the largest dragline operator among North American coal producers with 29 draglines owned or operated. We produce and sell thermal coal primarily to investment grade power plants under long-term cost-protected contracts, as well as to industrial customers and barbeque briquettes manufacturers. We operate 13 surface mines and a 50% interest in an activated carbon plant and char production facility. Our U.S. coal operations are located in Montana, Wyoming, North Dakota and Texas. Our Canadian coal operations are located in Alberta and Saskatchewan. We own a thermal coal export mine with production capacity of three million tonnes per annum and with established sales to the Asian markets. We also operate two coal-fired power generating units in North Carolina with a total capacity of approximately 230 megawatts.
Westmoreland is publicly traded on the NASDAQ Global Market under the symbol WLB and has over 16 million shares of common stock outstanding